Wik

[fossil inlet]

👋 happy to help

let me go over your message, this might take a minute or two

[vestal phoenix]

👋

no worries

an example of duplicated phases https://dashboard.stripe.com/test/events/evt_1MAB1tJA8pMPzFjlxP7g9ioo

[fossil inlet]

sorry for keeping you waiting will be with you shortly

[fossil inlet]

I think the problem was the way you configured the scheduled update on the dashboard

https://dashboard.stripe.com/test/logs/iar_tIX9tvg6L2A3dq

[vestal phoenix]

How could I do it to avoid the duplicated first phase?

[fossil inlet]

let's start by creating a new subscription

to replicate the issue step by step

[vestal phoenix]

sure, let me do it

https://dashboard.stripe.com/test/subscriptions/sub_1MABoNJA8pMPzFjlS6gWHIkw

What I did previously was;

1. selected actions => update subscription
2. deleted pro yearly product
3. added pro monthly product
4. selected schedule update

[fossil inlet]

taking a look

you already did the update?

could you please create the subscription please without doing the update?

[vestal phoenix]

I haven't created the update, just described the steps I followed previously

I'm waiting for instructions from you 🙂

[fossil inlet]

oh sorry my bad

[vestal phoenix]

All good 🙂

[fossil inlet]

I went to the old subscription 🤦

[vestal phoenix]

Don't worry. I can see you on a few threads, multitasking is difficult! 🙂

[fossil inlet]

yeah especially context switching

anyways thanks for understanding

[vestal phoenix]

👍

Could you tell me the next steps?

[fossil inlet]

I'm a bit baffled with the new Schedule UI, I'm not really familiar with that and I'm not able to reproduce the desired outcome

unfortunately I might have to ask you to contact https://support.stripe.com/?contact=true

they might be able to better help you figure this out since they master the dashboard better than we do here at this channel

[vestal phoenix]

👍

Sure, thank you!