skoshkarli - subscription emails | Stripe Developers | Page 1

void wyvernBOT Dec 1, 2022, 12:15 AM

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gleaming breach Dec 1, 2022, 12:16 AM

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Hi 👋

This is not something Stripe will do. We will send emails on successful payments, to send invoices, and for some other billing reasons. But if you want to send an email based on a successful Setup Intent your integration will need to handle that.

thorny falcon Dec 1, 2022, 12:18 AM

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So if a customer starts a subscription with a trial (and i am utilizing setupintent), then the customer cannot receive an email of a successful sub creation?

gleaming breach Dec 1, 2022, 12:19 AM

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That is a different question. You can review which automated emails are available for Subscriptions here: https://stripe.com/docs/billing/revenue-recovery/customer-emails

thorny falcon Dec 1, 2022, 12:20 AM

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i've looked all over the place there

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i can't seem to setup a basic email on sub creation

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its frustrating

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Thats why i came here. I need a "welcome" email, when a subscription is created (regardless of with trial or not or whether paymentintent or setupintetn was used)

gleaming breach Dec 1, 2022, 12:24 AM

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In that case you will want to listen to the customer.subscription.created event and trigger the welcome message on your server:
https://stripe.com/docs/api/events/types#event_types-customer.subscription.created

thorny falcon Dec 1, 2022, 12:24 AM

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got it, so Stripe does not offer this functionality is what you are saying?

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to send an email on subscription creation

gleaming breach Dec 1, 2022, 12:28 AM

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That is not an event we send an email for. How is the customer getting subscribed to something without any interaction in your integration?

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