Harrison - customer default currency | Stripe Developers | Page 1

placid stirrupBOT Nov 30, 2022, 11:50 PM

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fossil torrent Nov 30, 2022, 11:53 PM

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Hi 👋

The most direct way around this would be to collect the Customer's preferred currency and use a $0 price that corresponds to that currency.

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Harrison - customer default currency

foggy kraken Dec 1, 2022, 12:01 AM

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Thanks for the response!

That was my first thought, but we're inevitably going to end up with customers complaining who assumed they could change it later, or customers who had signed up with our original USD pricing and now wish to pay in their local currencies.

For the record, we currently only offer USD and have a fairly large subscriber base on that pricing. We're in the process of implementing this, but have been really surprised at the lack of support outside of Checkout for working with new currencies.

Is there something we're missing? How are other SAAS sites handling multi-currency setups on Stripe?

fossil torrent Dec 1, 2022, 12:04 AM

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I suspect many large SAAS platforms are simply creating multiple customers and including metadata to allow them to link the records together in their own system.

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That is how I would try to square that circle

foggy kraken Dec 1, 2022, 12:16 AM

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Interesting. Assuming we did something like this, how would our Stripe payment methods work? IRRC, these are associated to individual Stripe Customers, so we would be unable to save and re-use these methods across different currency purchases, correct?

I really appreciate the advice by the way. It's really unfortunate that this is even a limitation, as we're otherwise very happy with Stripe. The way that currency is handled right now though is pretty frustrating.

fossil torrent Dec 1, 2022, 12:18 AM

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You are correct you would need to use the specific PM for a given currency.

foggy kraken Dec 1, 2022, 12:21 AM

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Yikes. I don't think I'll be able to sell that to our product manager.

Well thank you so much for your input. I think we may just need to put freemium on hold until we can figure out some workarounds that make sense for us.

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Have a good one!

fossil torrent Dec 1, 2022, 12:22 AM

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You too! We do have multiple currency prices available currently https://stripe.com/docs/api/prices/create#create_price-currency_options but I haven't tested to check the impact on Customer default currency.

foggy kraken Dec 1, 2022, 12:24 AM

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Thanks, I'll definitely take a look at that. I had noticed the dashboard supports something similar to this (could even be the same feature), but I wasn't sure if this was a Stripe Checkout exclusive feature or not

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Yeah, it looks like you're able to add those via the API but they aren't returned in any of the responses.

I think that option is probably to do with this: https://stripe.com/docs/payments/checkout/present-local-currencies#:~:text=To present currencies in Checkout,the API or the Dashboard.&text=From the Product details page,to create a new price.

Present local currencies

Help improve conversion rates by presenting prices in your customers' local currencies using Checkout.

fossil torrent Dec 1, 2022, 12:40 AM

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That may be a viable option you can test out. I hope that will work for you

foggy kraken Dec 1, 2022, 12:42 AM

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AFAICS this is Stripe Checkout only. If the decision was up to me I'd be suggesting we use Stripe Checkout for the currency features, but we really want to keep our in-app checkout with Elements. We've compared and found the in-app converts much better, especially when presented as a modal

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I suppose a middle ground for us may be to run a customers regular charges in-app, and if they're trying to use a new currency send them out to Stripe Checkout.

fossil torrent Dec 1, 2022, 12:44 AM

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Wait a sec, when you said the multi currency prices aren't returned, are you expanding thecurrency_options hash?

foggy kraken Dec 1, 2022, 12:45 AM

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Ah probably not, 1 sec

fossil torrent Dec 1, 2022, 12:45 AM

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Sorry for not catching that earlier. It was oddly crazy for a bit there

foggy kraken Dec 1, 2022, 12:47 AM

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Hey no worries! So yes, I can see the currencies being returned now, but I'm not sure that I'm able to do anything with them as they don't have ID's.

fossil torrent Dec 1, 2022, 12:49 AM

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🤔 So perhaps not a panacea here.

foggy kraken Dec 1, 2022, 12:52 AM

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Unfortunately not. I think this gives me enough to make a decision about how we can proceed though. I know I read somewhere that Stripe was working on better support for non-checkout and currencies, but I haven't been able to dig anything up yet.

So I think we may experiment with conditionally using Stripe Checkout depending on what the customer is trying to do.

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Thanks for all the insight and help

#Harrison - customer default currency