pixie-stripe-fees

[hybrid scaffold]

pixie-stripe-fees

1. The fee is charged at the same time as the Charge creation. So the platform pays the fee here
2. Usually you create a $10 Charge, you transfer say $9 to the connected and keep $1 for yourself which is more than the fee
3. Not sure what fails, I don't know much about the Dashboard, I'd recommend talking to our support team: https://support.stripe.com/contact. But in the API you'd use https://stripe.com/docs/api/balance_transactions/list to loop over all BalanceTransactions and look a the fee and fee_details properties

[fresh wyvern]

given that we currently transfer the entire charge amount to connect, is a topup the correct approach?

[hybrid scaffold]

That usually doesn't make sense to do it this way. Are you just losing money on every transaction?

[fresh wyvern]

yeah we're basically just constantly running a deficit and paying fees from money that ends up sitting in platform for various reasons

we understand it's not the correct approach but working to resolve with a one time transfer so we can have time to resolve in the correct way

[hybrid scaffold]

yeah so in that case topup is the correct approach

[sand socket]

@fresh wyvern 👋 here

[fresh wyvern]

looking at topup instructions here https://stripe.com/docs/connect/top-ups

Click Pay out connected accounts to add funds that are paid out to your connected accounts. If you are adding funds to your balance to cover future refunds and disputes, or to repay your platform's negative balance, click Cover negative balances and see adding funds to your Stripe balance.

want to confirm that what we want is the "Cover negative balances" option

[sand socket]

Yes looks like so. I would recommend getting in touch with Support for clarification

[fresh wyvern]

is this not support

[sand socket]

No, we are developers helping with coding questions mostly

[fresh wyvern]

is there a way for me to ask a support question without re-explaining the entire problem