drum-account-updated-payout | Stripe Developers | Page 1

raw vineBOT Nov 30, 2022, 9:28 PM

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fiery fox Nov 30, 2022, 9:29 PM

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Good question. Checking in to this, do you have an example ID on hand of an event you got for pausing payouts?

little hamlet Nov 30, 2022, 9:30 PM

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yes! evt_1M9wddRKDC75q3J5bpJSGGxC

fiery fox Nov 30, 2022, 9:31 PM

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Thank you!

little hamlet Nov 30, 2022, 9:31 PM

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np :]

worn tree Nov 30, 2022, 9:48 PM

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@little hamlet I'd recommend flagging this to our support team: https://support.stripe.com/contact

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this is unfortunately a known limitation 😦

little hamlet Nov 30, 2022, 9:50 PM

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ah! I see. the support team is unfortunately not helpful with this sort of stuff - they typically recommend generic things that aren’t related to the question.

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I did actually reach out to support about this, and they said “advise your connected account to upload a bank verification document on their dashboard”

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Is this filed as a bug, or is this being worked on? If not, I can instruct my support team to simply add a metadata field to trigger another webhook.

worn tree Nov 30, 2022, 9:54 PM

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It won't be fixed soon I can tell you that, but every report counts. If you don't report it, it's less likely to be fixed

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drum-account-updated-payout

little hamlet Nov 30, 2022, 9:59 PM

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Ok, sounds good! I suppose I have done all I can then, as I have filed that support ticket. Thank you!

worn tree Nov 30, 2022, 10:02 PM

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I did bump internally, just trying to be candid that I can't see us fixing this soon 😦

little hamlet Nov 30, 2022, 10:11 PM

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All good! I know how it is 🙂

#drum-account-updated-payout