soto | Stripe Developers | Page 1

ashen bloomBOT Nov 30, 2022, 7:30 PM

#

lunar tendon Nov 30, 2022, 7:39 PM

#

Hi there

#

When you say "one of our customers", are you the platform here?

queen fable Nov 30, 2022, 7:41 PM

#

Correct, we are the retailer/shop/store

lunar tendon Nov 30, 2022, 7:42 PM

#

So yeah, the retailer (who I assume is a Standard Connected Account?) should contact Support. Or, really, the customer should stop attempting to use that card for 24 hours.

queen fable Nov 30, 2022, 7:45 PM

#

Got it. Thank you so much @lunar tendon for your help, I appreciate it.

#soto