Jack007 | Stripe Developers | Page 1

spring sapphireBOT Nov 30, 2022, 6:08 PM

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errant heath Nov 30, 2022, 6:09 PM

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Hi there

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I don't really understand the issue

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Can you explain here?

errant heath Nov 30, 2022, 6:26 PM

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Moving your comment here: In the code witin the code failed at confirmCardPayment when I am in China (using Singapore mobile phone with roaming data), but the same code passes with my Singapore's computer. How should I address that? The code is at front end.

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You just restated the StackOverflow post. I need more details. What does it mean that the "code failed"?

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Do you see an error?

dense holly Nov 30, 2022, 6:27 PM

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No error..

errant heath Nov 30, 2022, 6:27 PM

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Have you added logs to see if that part of your code is being reached at all?

dense holly Nov 30, 2022, 6:27 PM

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Yes

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added log

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and confirmed it's reaching there

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errant heath Nov 30, 2022, 6:28 PM

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Do you have a PaymentIntent that I can look at that you tested with?

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Oh okay so you do see an error

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Can you provide that PaymentIntent ID?

dense holly Nov 30, 2022, 6:32 PM

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/v1/payment_intents/pi_3M9uA4BFk1clf6Ll0wv6Z06f/confirm

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no

errant heath Nov 30, 2022, 6:33 PM

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Hmm that PaymentIntent was confirmed successfully

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Oh yeah that is the wrong one

dense holly Nov 30, 2022, 6:33 PM

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let me find the right one

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req_bwpAV74oDA4Y5k

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I do it one more time

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https://dashboard.stripe.com/logs

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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above is what's in the logs

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that's the resource id

errant heath Nov 30, 2022, 6:42 PM

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Thanks looking

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Okay so not seeing that request reach us at all from that client

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The confirm request that is

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So it seems something is blocking these outbound requests from your client on that device

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You stated it is working fine with other devices, correct?

dense holly Nov 30, 2022, 6:50 PM

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Yes

errant heath Nov 30, 2022, 6:52 PM

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Then yeah, it looks to me like a connection issue due to that device

dense holly Nov 30, 2022, 6:52 PM

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is there a way to solve that?

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say making it on server side

errant heath Nov 30, 2022, 6:52 PM

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What is the concern here? I would not expect this to be a widespread issue

dense holly Nov 30, 2022, 6:53 PM

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some user would not be able to pay..and the app does not behave correctly

errant heath Nov 30, 2022, 6:58 PM

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Have you heard multiple reports of this?

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Is this just you testing on one of your own devices?

#Jack007