#Mist
night adder
silver lichen
yep you can use https://stripe.com/docs/api/accounts/delete
or they should just reach out to https://support.stripe.com/?contact=true if it's not an Express account belonging to your platform, hard to say without looking at the specific user
shadow bluff
It's an express account that belongs to us, we were a bit confused as we didn't see it in our dashboard
Let me try the API route and see if that appears on our list
silver lichen
that usually means you are using OAuth for some reason and didn't complete the OAuth connection by submitting the token
shadow bluff
Yep we gave them a one-time a link via Oauth for onboarding
silver lichen
so the user ends up with an orphan Express account not connected to the platform
yeah OAuth sucks, don't use it for Express
shadow bluff
ahh, yes I agree, it's a short term solution until we can provide a better means for onboarding
silver lichen
you can't use the API here anyway
since the account is not connected to the platform, it just exists, is tied to the User object for that user, but is not connected to your platform
you and the user would have to work with https://support.stripe.com/?contact=true to get it cleaned up
shadow bluff
Just confirming this is what they see
That's the same issue as you described above right? Can't use the API need support to help?
silver lichen
possibly! not really familiar with how this looks on that end
shadow bluff
Ok let me try support but yes I did provide them with an oAuth one-time onboarding link
silver lichen
did you not complete the process at the end or did something go wrong there https://stripe.com/docs/connect/oauth-express-accounts#token-request ?
shadow bluff
They started it and didn't complete it because it expired
So I gave them another link
vast violet
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!