#Mariel - duplicate charges
shadow totem
next spire
Hi 👋
Can you clarify what APIs you are calling and provide some example IDs (Customer, Payment)?
next spire
That's a dashboard link. It won't show me anything because it is specific to your dashboard
dry wave
where should I get a link?
next spire
The Customer ID will help. Also what types of Payments are you referring to?
Charges, Payment Intents, Invoices?
dry wave
cus_Msf9MsgVrolMVZ
charges, subscription
dry wave
in_1M8UZZCaKFsInLlX1v95MWCP
he paid 2 days ago in_1M8tpOCaKFsInLlXze6cV3wb
But if you look at the 1st one it was attempting to collect from him again 4 hrs ago
I've already disabled the automatic collection for him
twin spade
👋 Taking over this thread, catching up now
As per checking, these two subscriptions are independent as they belong to different customer ID (even though it's signed up using the same email address):
- in_1M8UZZCaKFsInLlX1v95MWCP - subscription ID: sub_1LmNUFCaKFsInLlXa90WDAWs - customer ID: cus_MVOG9m9QVIZaVV
- in_1M8tpOCaKFsInLlXze6cV3wb - subscription ID: sub_1M8tpOCaKFsInLlX6pINoAjj - customer ID: cus_Msf9MsgVrolMVZ
They are not duplicated charges, but a two separate subscriptions were created and charged accordingly
dry wave
When a subscription is declined. Does the system try to charge the account again after certain period of time?
or subscription is uncaptured
twin spade
Subscription doesn't get declined. If the invoice payment is failed, it will be retried based on the retry setting under Manage failed payments section in https://dashboard.stripe.com/settings/billing/automatic