#rcz30
gusty scaffold
grave pecan
👋 Hi there, Happy to help!
That will depends on the PaymentMethods used by the customer. Could you please share the Invoice Id?
gentle thicket
pi_3M97ykEpZEa69ler15iX1jkz
grave pecan
thanks for sharing let me check
The customer is using a SEPA DEBIT Payment:
SEPA Direct Debit is a delayed notification payment method, which means that funds are not immediately available after payment. A payment typically takes 5 business days to arrive in your account.
https://stripe.com/docs/payments/sepa-debit/accept-a-payment#:~:text=SEPA Direct Debit is a,to arrive in your account.
gentle thicket
ok it's as if I had received or there may be a refusal
grave pecan
Sorry, I'm not understanding your last message
gentle thicket
can the customer's bank or the customer cancel the transaction? or it is 100% sure that I would have received the money in 5 days
grave pecan
You need to handle delayed Payment notification in order to make sure that you receive the Payment. I invite you to check this guide in order to achieve this.
https://stripe.com/docs/payments/checkout/fulfill-orders#delayed-notification
otherwise, Customers can dispute a SEPA payment through their bank up to 13 months after the original payment and there’s no appeal process.
https://stripe.com/docs/payments/sepa-debit/accept-a-payment?platform=web&ui=checkout#refunds-and-disputes:~:text=Customers can dispute a payment through their bank up to 13 months after the original payment and there’s no appeal process.