#jeyson
gritty spire
exotic scaffold
Hi there!
swift sky
Yes I'm here
exotic scaffold
Can you give more details about your integration? Is the connected account a Standard account, Express, or Custom? And what type of charge are you making (Direct Charge, Destination Charge, Separate Charge & Transfer)?
swift sky
Of course my accounts are express and we use transfers to send the money to each account express
it reponse to your cuestion?
exotic scaffold
So the payment happens on your platform account, and then you manually make a transfer to the express account?
In this case, when you refund the payment, the funds will come from the platform account, not the express account.
swift sky
ok does that mean that stripe lends that refunded money?
exotic scaffold
I'm not sure I understand. Here's what happens:
- Your platform has $0
- A customer buys something from you, your platform now has $10 (minus the Stripe fees)
- You manually transfer $5 to an Express account, your platform has about $5
- Later you refund the customer $10, so your platform now has -$5 and your Express account still has $5
You can learn more about negative balances here: https://support.stripe.com/questions/handling-negative-balances-in-your-stripe-account