user1357 | Stripe Developers | Page 1

coral patrolBOT Nov 25, 2022, 6:23 AM

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cursive rose Nov 25, 2022, 6:23 AM

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Can you share the sample Payment Intent ID (pi_xxx)?

placid fossil Nov 25, 2022, 6:28 AM

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AMOUNT PAID
$37.99
DATE PAID
Nov 24, 2022, 8:37:17 PM
PAYMENT METHOD
Mastercard - 7991

cursive rose Nov 25, 2022, 6:29 AM

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Without payment intent ID, we are unable to identify the payment. In general, you can cancel or refund a payment in the dashboard or via API: https://stripe.com/docs/refunds

placid fossil Nov 25, 2022, 6:31 AM

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where can I find the payment ID

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?

cursive rose Nov 25, 2022, 6:31 AM

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Are you the customer or merchant?

placid fossil Nov 25, 2022, 6:31 AM

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customer

cursive rose Nov 25, 2022, 6:32 AM

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For customer, you should reach out to your service provider for payment cancellation/refund. They will be able to find the PaymentIntent ID and perform refund/cancellation for you

placid fossil Nov 25, 2022, 6:33 AM

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It seems to be a scam website

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that's why I contacted you

cursive rose Nov 25, 2022, 6:33 AM

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If this is the case, I'd recommend reaching out to your card issuer and raise a dispute/chargeback

placid fossil Nov 25, 2022, 6:35 AM

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but they use your services for scamming...

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Locatie: 7MFTIB7Z GB NEW ZEALA LTD

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this is the ID which appear in my bank app for this payment

cursive rose Nov 25, 2022, 6:41 AM

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This chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

#user1357