#Jeyem

1 messages · Page 1 of 1 (latest)

glacial socketBOT
prisma talon
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Can you share what "customers" refer here? Do you mean paying out to connected account, or charge to customer then refund to customer's card?

opaque oxide
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no our software create an escrow between people so after process we are going to release this escrow to other people

prisma talon
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I see! Stripe doesn't support paying out to customer's card in this case.

One way I can think of is using Connect [0] that you collect the funds from the customer, then payout to the connected account holder.

[0] https://stripe.com/docs/connect/explore-connect-guide

opaque oxide
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I'd read the transfers to accounts and I know how o create and connect accounts but it would be more productive for us to payout directly to their card

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thanks for your help

prisma talon
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No problem! Happy to help 😄

opaque oxide
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@prisma talon we don't have even any method that directly send amount from business balance to bank accounts ?

prisma talon
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Stripe only allows paying out from the balance to your bank account. For Connect, the platform balance can be transferred to the connected account and paid out to connected account's bank account.

opaque oxide
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yes got it, but is there any quick process that after transfer to connected account , auto payout to connected bank account ?

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we don't want to say hey we transfer balance to your Stripe account go to your account and payout the balance amount to your bank account

prisma talon
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Once the balance is transferred from the platform to connected account, it'll be paid out according to the payout schedule

opaque oxide
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so there is instant payout to connected account but when I create an custom or express accounts I get error Cannot create payouts: this account has requirements that need to be collected.. Please provide those fields to re-enable payouts. and I can not create an standard account throw API. 😦

prisma talon