#Mike Zukowski
fossil sonnet
uncut hill
Looking at req_xhaLyoCaig93HW
uncut hill
Still looking -- is this a one-off error or something you're seeing repeatedly?
young arch
Started just today afternoon
It was working fine for the past weeks
The issue started happening exactly on: Nov 24 2:56 PM (~ 2hrs ago)
This is European time, not sure in which timezone you are
young arch
Any updates?
uncut hill
Yes, looking -- something isn't working as expected but trying ot figure out what
Can you say more about this cancellation? Is this something you've always done?
young arch
Yes
uncut hill
And can you say why you cancel in these conditions?
Just trying to understand the failure
young arch
Usual pix payment intent cancel, it was working like that for the past weeks or even months
We're not sure how to handle this without you saying what we're doing wrong. An error without any reason doesn't help.
young arch
It happens it's just a single payment thankfully. We've removed this message from the Deadletter (it was retrying each 5 minutes). Nonetheless it would be nice to get to know the root cause.
uncut hill
Yes, we're going to investigate that, but will take some time. Can you please write in to support with a short description + example (the request above) and mention my handle (synthrider) I can make sure we follow up on the investigation.
For now, I would suggest skipping that cancellation step. It's not strictly necessary to do this outside of cleaning up data from an ambiguous state.
young arch
Will do. Thanks @uncut hill
uncut hill
Can you let me know when you've written in? I want to make sure I find your email to respond myself.
uncut hill
Ok i found the email, thank you