rovarma | Stripe Developers | Page 1

gilded widgetBOT Nov 24, 2022, 11:18 AM

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sly scroll Nov 24, 2022, 11:19 AM

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Hi there!

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Can you share the PaymentIntent ID (pi_xxx)?

junior dragon Nov 24, 2022, 11:19 AM

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yep: pi_3M7cfkBy4su9ppSN1Y1oXBjL

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event evt_3M7cfkBy4su9ppSN1awN2nD2

sly scroll Nov 24, 2022, 11:21 AM

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Yes I confirm that the issue is related to 3DS. So the customer needs to reach out to their bank to understand the issue.

junior dragon Nov 24, 2022, 11:22 AM

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okay, what about the invalid_request_error? is that normal for 3ds failures? (we don't get these failures a lot...)

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and if it's a 3ds issue, is there any additional information we can tell the user to ask their bank about?

rustic lion Nov 24, 2022, 11:37 AM

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👋 taking over for my colleague. Let me catch up.

rustic lion Nov 24, 2022, 11:51 AM

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yes this is the expected result when 3DS fails

rustic lion Nov 24, 2022, 11:51 AM

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they need to give their bank the amount and the specific time of the transaction

junior dragon Nov 24, 2022, 11:56 AM

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okay

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thanks

rustic lion Nov 24, 2022, 11:58 AM

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let me know if you need any more help

#rovarma