#emilewerther

1 messages · Page 1 of 1 (latest)

flint briarBOT
stiff nacelle
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hello! taking a look, gimme a while

mossy palm
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Thanks!

stiff nacelle
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can you give me a customer id for which you've tested and are not able to see the update button?

mossy palm
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For example: cus_MrJXrKUUHHhQ22

solemn olive
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hmm, strange

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am I missing something but don't all these customers have cancelled subscriptions?

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I think that was the issue though. If I look at the most recent CustomerPortal Sessions you create, for customers with active subscriptions, they have the update option.

mossy palm
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Just to clarify, you can't create a session with update_subscription for a customer with cancelled subscription?

solemn olive
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yes

mossy palm
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That's unfortunate though, if a customer with cancelled subscription wants to get another subscription how can he do this with the customer portal ?

solemn olive
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they can't; you'd start a new subscription for them by .e.g sending them to a new CheckoutSession, the portal is only for managing existing subscriptions