#pxue

1 messages · Page 1 of 1 (latest)

sharp echoBOT
balmy onyx
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Hi, you said you were seeing this error when using the Billing Portal right?

frail flare
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yeah the customer's billing portal, let me attach screenshot

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And i got this response from support,

To recap, you were enquiring about a customer of yours being unable to update their US bank account. Taking a look into it, I was unable to find any glaring issues. The issue may stem from the bank account being a business bank account and not a personal one. I recommend that your customer tries a different bank account.

I'm not 100% sure what the customer's bank account type is, I've never really encountered any other bank account type other than Saving or Checking, so if "business account" is something that's normal for business to have, this would be very troubling.

balmy onyx
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Just looking at the error, it appears that you'r not able to use a business bank account. Instead, you'd need to use either a Saving or Checking account

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I was trying to find a document that might cover this but I do not think it exists.

frail flare
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hm ok interesting.. is this a dead end? basically we can't support them?

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providing they have no checking/saving account

balmy onyx
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That is correct, also confirmed this with a teammate as well just to be sure.

frail flare
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OK i mayyy know wtf is happening

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there is a specialty account that's catered to non profit.. but is this not a checking account?

shut otter
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Taking over here, and probably. Only they/their bank would know the detail

frail flare
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Ok well thanks everyone. Seems like nothing we can do here until we talk to them over a call.

Is there any Stripe documentation on handling Non checking/saving payment methods? Seems like we'll have to gracefully support these cases.

shut otter
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You could reach out to Support ask them to clarify on that 🙂