#Justine451
gray nest
plush fossil
Hi, can share the request id for this partial refund? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
carmine narwhal
thanks for replying. is that it? ch_1J2fHzHPR9hjRsv36VYcFqLQ
plush fossil
This is fine, taking a look now.
From looking at this, it appears that on June 1st, the subscription was cancelled: https://dashboard.stripe.com/subscriptions/sub_JalA1VbgVq6syq which created a proration, https://stripe.com/docs/billing/subscriptions/cancel#prorating-and-usage-based-billing and added Credit balance on the customer.
On June 16th, a partial refund on the charge was created: https://dashboard.stripe.com/payments/pi_1J2fHzHPR9hjRsv3bhfQTsFh
carmine narwhal
but the subscription ended at Jul 1, 2021 and before that, 0n 16th of June we did a partial refund for it
technically, we refunded the user 11 month and left 1-month access to use the service
nocturne abyss
Hey pgskc had to step away but I can help out. Catching up now...
carmine narwhal
hey, alright
carmine narwhal
any updates?
nocturne abyss
Apologies, I'm still figuring the specifics out. Turns out pgskc is a better at looking at prorations than me. Getting some clarity now, would only be a couple more minutes
Apologies for the delay
carmine narwhal
no worries, thanks. May I step away for 20 min?
nocturne abyss
Sure, I'll send what I can find in the meantime
Basically it looks like that cancelation on the 16th created the proration that created the credit. Looking in to how you could have avoided that https://dashboard.stripe.com/invoices/in_1J8NcvHPR9hjRsv34j2bcEE9