Inclouds | Stripe Developers | Page 1

arctic ferryBOT Nov 23, 2022, 7:33 PM

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neon yarrow Nov 23, 2022, 7:34 PM

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I'm not able to provide approval for that unfortunately. Do you have a thread number where you chatted with support? They're supposed to do a review of these requests as far as I know, so if that's not happening then I'd like to make sure to flag that internally.

delicate geyser Nov 23, 2022, 7:39 PM

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should i get the chat thread id via email afterwards?

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i didn't get one

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i can provide my account id though, if that helps

neon yarrow Nov 23, 2022, 7:42 PM

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Did you get transferred to email? Or did the conversation happen exclusively with chat?

delicate geyser Nov 23, 2022, 7:42 PM

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transferred to email

neon yarrow Nov 23, 2022, 7:45 PM

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Okay, can you DM me your email so I can look up the thread? Additionally, I would recommend opening a new thread with support in the meantime and requesting again

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Feel free to let them know you were instructed by me to do so

delicate geyser Nov 23, 2022, 7:49 PM

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i sent you priv message with my email

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i just sent them next email, i will wait one day

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if noone will handle my request, i will open new one tomorrow and let them know, i was instructed by you

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thanks a lot 🙂

neon yarrow Nov 23, 2022, 7:53 PM

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It looks like the last email I can find was someone from Stripe requesting more information from you. If you cannot find that email, I would open another support thread and let them know you want to request the transfers-only functionality. They'll likely convert your chat to email and send you a request for more information in order to make sure you're eligible

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Sorry for the runaround. I'll try to locate the chat where that agent said you couldn't have the functionality enabled and make sure it is QA'd

delicate geyser Nov 23, 2022, 7:57 PM

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i sent the email i got on the priv

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what is the email you are talking about? because i cannot find it

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they said they will review my account, but to be honest, there is no much of reviewing

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the account is still not production ready

last folio Nov 23, 2022, 8:00 PM

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Hi, stepping in as two-shoes is away.

delicate geyser Nov 23, 2022, 8:00 PM

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and i would like to do only separate charges and transfers

last folio Nov 23, 2022, 8:02 PM

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I wish I could help, but this chat is focused on developers and technical questions. Since you'd already reached out to Support asking this capability they will respond to you as soon as they can.

delicate geyser Nov 23, 2022, 8:02 PM

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it'

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yeah, but the two-shoes helped me, and just wanted to know if i am just dismissed by support

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and it seems that i am

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so i will try again, until someone will handle my request

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ok, anyway, i am more than aware how it's sometimes hard to get anything from support, so i will try to be patient 🙂 thanks for help

#Inclouds