Gavin Phung | Stripe Developers | Page 1

proper notchBOT Nov 23, 2022, 3:03 AM

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hexed marsh Nov 23, 2022, 3:03 AM

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Can you share the request ID (req_xxx) of this error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

magic forge Nov 23, 2022, 3:04 AM

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req_3m75BPP98Mmol4

hexed marsh Nov 23, 2022, 3:07 AM

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Can you share you're trying to do?

magic forge Nov 23, 2022, 3:07 AM

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i create customer for Platform account

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and clone this customer to connect account

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when clone customer i got error api /v1/tokens

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😩

hexed marsh Nov 23, 2022, 3:14 AM

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To clone a source from platform to connected account, you may refer to the doc here: https://stripe.com/docs/sources/connect#cloning-card-sources

Basically, the steps will be:

Clone the payment method to the connected account
Attach the connected account's payment method in Step 1 to the connected account customer using Stripe-Account header

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Cloning is only supported on card source and payment method. Customer cloning is not supported.

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I have a look at cus_MqpvQpHkAXNpHR [0] in the request you shared, it only has payment_method (pm_xxx) and not source (src_xxx). /v1/tokens only supports source cloning. If you wish to clone the payment_method, this should be the doc for your reference: https://stripe.com/docs/payments/payment-methods/connect#cloning-payment-methods

[0] https://dashboard.stripe.com/customers/cus_MqpvQpHkAXNpHR

magic forge Nov 23, 2022, 3:47 AM

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no i stuck clone Customer

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i get an error when i call api /v1/tokens

hexed marsh Nov 23, 2022, 3:47 AM

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Cloning customer is not supported from platform to connected account

magic forge Nov 23, 2022, 3:47 AM

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in test mode

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i clone success

hexed marsh Nov 23, 2022, 3:48 AM

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Can you share the successful request?

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/v1/tokens is to clone token (the card) on the connected account, not cloning customer

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If you have card source on the customer, /v1/tokens will clone it to the connected account

magic forge Nov 23, 2022, 4:03 AM

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this is the flow i do when creating customer of connect account from customer of platform account

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can u help me check it

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https://stripe.com/docs/connect/cloning-customers-across-accounts

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i follow this doc

hexed marsh Nov 23, 2022, 4:14 AM

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The title of this doc is misleading. The description is clearer that:

With Connect, you can clone your customers' payment information across multiple connected accounts for reuse.

This doc is for cloning the card source (src_xxx) from platform to connected account, not customer. Step 2 (/v1/tokens) is to create a card token in the connected account from the platform's customer's card source.

The reason why req_3m75BPP98Mmol4 is not working because cus_MqpvQpHkAXNpHR doesn't have a card source (src_xxx). It only has payment method (pm_xxx).

Your previous successful attempt of cloning card source was likely because there was card source present on the platform customer.

magic forge Nov 23, 2022, 4:16 AM

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yes i understand 🙏

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Thanks for support 😍

hexed marsh Nov 23, 2022, 4:22 AM

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No problem! Happy to help 😄

#Gavin Phung