#FemboyKiwi

1 messages · Page 1 of 1 (latest)

brittle ridgeBOT
silent stump
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I wish I could help, but this chat is focused on developers and API integration questions. Our support folks are the only ones with context about these specific issues: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

livid rock
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you know, i did that. then got told to manually verify, sent in my info and now im back at square one because i got tossed around again

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im just wondering how the hell does the automatic verification system doesn't recognise the Kiwi Access card

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https://kiwiaccess.co.nz/ < even on the website about it it states that its national ID so idk why the verification system isnt taught to recognise those cards as ID

silent stump
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My assumption is that Stripe doesn't see that as sufficient evidence by itself, since we don't currently list it as an acceptable form of ID: https://stripe.com/docs/acceptable-verification-documents

I wish I had a better answer for you, but we're software developers and don't have much context about compliance/regulatory requirements.

Acceptable verification documents

Learn what documents Stripe can accept for verification of identity, address, and legal entity.

livid rock
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;w; well shit

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i wished there was atleast support staff within the discord, honestly i would expect it to knowing it sorta gets branded on the site as a support server .w.

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is it possible to try and direct me to a higher up within the company to directly talk to so they can help me out aswell as get the Kiwi Access card approved

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because the New Zealand 18+ card was approved before but they changed it to Kiwi Access

silent stump
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Unfortunately not via this channel. Support should have workflows for making requests on the macro scale, but I think that they're probably already looked into Kiwi Access and determined there needs to be more verification docs. Again, I'm not totally sure what current-state looks like for this type of stuff.

livid rock
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algood, thank you for the help tho ❤️