#stone
1 messages · Page 1 of 1 (latest)
hi, there is a setting on https://dashboard.stripe.com/settings/billing/automatic to enable automatic emails for expiring cards, that might help.
As my set, my customer did not receive the email, see this https://dashboard.stripe.com/payments/ch_3M6RpOIXF5VHSVPp1hDjsw42
Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.
Would you tell the reason?
I'd suggest asking https://support.stripe.com/?contact=true for help with a specific customer like this