#Edw
shadow chasm
amber river
Can you share the code you're calling that results in that error?
nimble panther
req_bS1X4TUFTUDNmT
this?
req_NV6iTlqcUixI1q
I have spoken to your team previously..and the suggested help hasnt worked...error is still there...
amber river
Checking
FPX is a payment method only available to Malaysian merchants: https://stripe.com/docs/payments/fpx
nimble panther
yes
the platform is for a Malaysian business
I have tested using credit card and it has been successful...even up to payout...
the problem is with the FPX
we are not able to identify what is the problem
when we did in the test mode, it worked fine
amber river
Let me see
tropic ocean
you need to request the fpx_payments capability on the Custom Connect account in question and activate it.
nimble panther
isnt this done?
nimble panther
can u share the link that this was supposed to be done?
tropic ocean
you can check by running https://stripe.com/docs/api/capabilities/list
you would do it with https://stripe.com/docs/api/capabilities/update
I'd suggest checking https://stripe.com/docs/connect/account-capabilities#payment-methods again in detail
nimble panther
let me check and get back to u
tropic ocean
I don't see FPX there 🙂
like I said, you need the fpx_payments capability. Not card_payments or Tranfers.
nimble panther
ok..hang on
nimble panther
I am seeing the FPX now
can I check with u on this information...does it need to match the Main business details? Or can it be any other, because these are connected accounts...
tropic ocean
it need to be accurate for the person/company involved in the connected account.
nimble panther
the person is not the owner of the company...he/she is working for the owner...so his information might defer, as in bank account/name etc
we have 3 other sub users/instructors who are using the system and is working for the owner...
tropic ocean
yep well that's how it works, we legally need the information we ask for
I'd have a look at https://stripe.com/docs/connect/required-verification-information and ask our support team https://support.stripe.com/?contact=true if you have specific questions as this is not really coding related
nimble panther
ok..noted