#1cg
valid orbit
arctic sentinel
Hi there,
Could you please share more details about your issue?
Could you provide an eventId evt_123 on which you are facing issues ?
spring wolf
evt_3M5tZeCTOsAFmBfd1mCj3YCB
For example
I have about a billion of them
Same ngrok server as always, can send POST requests there from other sources, but from Stripe it just doesn't show up... And when I switch to the live server, it does send a request but with the wrong signature, so I don't know what that's about. Something seems completely broken
arctic sentinel
Thanks for sharing
According to this event, is has been sent multiple time, sometimes with failed status and sometime with success status:
Your integration is sending back those status:
I see some timeouts while connecting to your endpoint host
Timed out connecting to remote host
Sorry, but this is something related to your integration not to Stripe
You can see this in your dashbaord:
https://dashboard.stripe.com/test/events/evt_3M5tZeCTOsAFmBfd1mCj3YCB
You can refer to Webhook attempts section and see what your endpoint responded to Stripe calls
spring wolf
I can't discern any useful information from that. How can it be my end when the request doesn't even show up, but when I send from other sources it works just fine?
And as you said, it did succeed at one point with literally no changes made before or after
arctic sentinel
I can't discern any useful information from that. How can it be my end when the ...
You can open attempt by attempt and see what your endpoint responded. In the case where the reponse is timeout, that mean your endpoint isn't reachable.
For example for this webhooks Id we_1M5tZPCTOsAFmBfdD9DiIb26 which points to this ngrok: https://a7f2-90-143-205-172.eu.ngrok.io/api/stripe
It's not running, so you'll see Timeout response for the event delivery attempts as the endpoint doesn't exists
arctic sentinel
And as you said, it did succeed at one point with literally no changes made befo...
On Stripe side, AFAIK, we don't have any current insident on webhook test mode, I just did test, and very think working fine. You need to make sure that your endpoint is up and if you are doing a signature verification must be done correctly
spring wolf
It has always worked before, and I've made no changes, then suddenly one day it stops working but only from your end. I don't know what to think about that...
I guess I'll stop using test mode then
Thanks for your help
arctic sentinel
The Ngrok endpoint is not running any more https://a7f2-90-143-205-172.eu.ngrok.io/api/stripe flagging this again, probably you need to create a new one
spring wolf
I know it's not running now.
It's not up now
Your service stopped working. I suggest you fix it.
weary dove
Not aware of any reported downtime for our event services in either test or live mode. We generally don't recommend using ngrok tunnels for this reason in test mode event forwarding and instead developers should use our CLI: https://stripe.com/docs/stripe-cli/overview
