ACUUUU | Stripe Developers | Page 1

twin haloBOT Nov 21, 2022, 6:26 AM

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west bone Nov 21, 2022, 6:26 AM

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Hi there, can you share with me more context?

fading iron Nov 21, 2022, 6:26 AM

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So I use maropost e-commerce platform

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I got paid for orders through stripe

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but payments are not on stripe dashboard

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https://pay.stripe.com/receipts/payment/CAcQARoXChVhY2N0XzFMd0tsUEM2Q2ZwVlJVdjEohczqmwYyBvHCWqHU7TosFitxFleAyWGq8MCZ2mPoGmk1KySwpAgelwMpIeYVMxc6bNGlFVv4AoPe4SY

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for example

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the above is not on my stripe dashboard

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all my stripe orders not showing up

west bone Nov 21, 2022, 6:30 AM

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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

fading iron Nov 21, 2022, 6:31 AM

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acct_1Cj4B1E71drVfojH

west bone Nov 21, 2022, 6:35 AM

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Thanks. I don't see this receipt in the account that you've shared with me.

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I'd suggest you to reach out to Stripe support for account specific inquiries https://support.stripe.com/contact

fading iron Nov 21, 2022, 6:35 AM

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can you see what account it is

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does this mean anything

west bone Nov 21, 2022, 6:42 AM

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This are webhook failures, which means your webhook endpoint didn't acknowledge webhook event delivery successfully.

fading iron Nov 21, 2022, 6:44 AM

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I have two website connect to this account

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with two different domains

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could that be the cause

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how can I fix that

west bone Nov 21, 2022, 6:44 AM

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You mean you have another Stripe account?

fading iron Nov 21, 2022, 6:45 AM

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so I used to operate on elusiveracing.com.au

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now I operate on elusiveracing.com

west bone Nov 21, 2022, 6:46 AM

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So you have only one Stripe account?

fading iron Nov 21, 2022, 6:46 AM

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yes

west bone Nov 21, 2022, 6:48 AM

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How did you get this receipt?

fading iron Nov 21, 2022, 6:48 AM

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from my ecomm platform

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I can see all the payment details

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payment intent id

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everything

west bone Nov 21, 2022, 6:49 AM

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Can you share with me the PaymentIntent ID?

fading iron Nov 21, 2022, 6:49 AM

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pi_3M6LjGC6CfpVRUv1048uihLX

west bone Nov 21, 2022, 6:51 AM

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OK. I can see that this paymenIntent was created in a different Stripe account, not the account that you shared with me earlier.

fading iron Nov 21, 2022, 6:51 AM

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what account

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?

west bone Nov 21, 2022, 6:51 AM

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I'm unable to tell you because I can't verify if you are the account owner.

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Please reach out to Stripe support https://support.stripe.com/contact they can verify your identify and help you along the way.

fading iron Nov 21, 2022, 6:52 AM

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how can it be

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but the Receipt says sales@elusiveracing.com.au

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at the bottom

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can you confirm its a different account

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because I only have two emails

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with stripe

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both of them don't have any log of those orders

west bone Nov 21, 2022, 6:57 AM

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I can confirm that the payment was created in a different Stripe account, and that's why it's not showing up in the account that you are checking now.

fading iron Nov 21, 2022, 6:59 AM

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I'm so confused

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How can you help me

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I don't have any other accounts

west bone Nov 21, 2022, 7:00 AM

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I'm unable to share with you more details about another account because I can't verify your identity over discord. Please reach out to Stripe support and they can better help you.

fading iron Nov 21, 2022, 7:03 AM

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There has to be away to fix this

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I'm not waiting for emails from supoort

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I have completely lost all my customers orders

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I don't know why

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I used your portal

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to connect stripe to maropost

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and I have all the details for the transection s

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and you are not helping me

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west bone Nov 21, 2022, 7:10 AM

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Please reach out to Stripe support and give them the PaymentIntent ID, Stripe account ID that you just shared with me. They'll verify your identity and help you along the way.

fading iron Nov 21, 2022, 7:11 AM

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okay

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I will reach out to them

#ACUUUU