unrealcloud | Stripe Developers | Page 1

vernal canopyBOT Nov 21, 2022, 4:59 AM

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stuck drift Nov 21, 2022, 5:00 AM

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(As a side note, the support link in the error message is not working because of the trailing slash "/")

gilded eagle Nov 21, 2022, 5:01 AM

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hello! can you share your account id for us to take a look?

stuck drift Nov 21, 2022, 5:02 AM

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Sure, where can I find that id?

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Got it, acct_1HXHY1FXc5EXv7vp

gilded eagle Nov 21, 2022, 5:03 AM

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You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

lethal frost Nov 21, 2022, 5:03 AM

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HI @stuck drift I'm taking over

stuck drift Nov 21, 2022, 5:03 AM

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Hi Jack!

lethal frost Nov 21, 2022, 5:07 AM

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Can you check if the following IP addresses are in your server's allowlist? https://stripe.com/docs/ips#webhook-notifications

Domains and IP Addresses

Ensure your integration is always communicating with Stripe.

stuck drift Nov 21, 2022, 5:10 AM

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The service is hosted on Google Cloud Run and currently allows all public traffic. I initially had the webhook endpoint restricted to those IP addresses, but I've removed this check while investigating the issue.

lethal frost Nov 21, 2022, 5:11 AM

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Can you share with me the event ID?

stuck drift Nov 21, 2022, 5:13 AM

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Here is an id: evt_1M6SEtFXc5EXv7vpnAHgfAg0 (I can share more Ids if you need)

lethal frost Nov 21, 2022, 5:20 AM

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 nslookup api.dev.unrealcloud.io
Server:        8.8.8.8
Address:    8.8.8.8#53

** server can't find api.dev.unrealcloud.io: NXDOMAIN

It seems like your domain is failed to resolved to IP address

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nslookup api.dev.unrealcloud.io
Server:        8.8.8.8
Address:    8.8.8.8#53

Non-authoritative answer:
api.dev.unrealcloud.io    canonical name = ghs.googlehosted.com.
Name:    ghs.googlehosted.com
Address: 142.250.4.121

I run the nslookup again, and it's working now.

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But it' not always working. I'd suggest to check with your hosting provider.

stuck drift Nov 21, 2022, 5:23 AM

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Ohh, good find, thanks Jack!

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I'll check what's wrong on Google Cloud Run and around it, thanks!

#unrealcloud