#Doge
muted ridge
rare vessel
Where are you seeing this error exactly?
crystal fog
We're investigating a payment intent that went through that we thought should not have and we're seeing the error on the stripe dashboard for pi_3M0KoLDSR3PVsRbH2c5mDTgh
rare vessel
Ok let me take a look
rare vessel
This is a bit of an interesting case
Do you have more Payment Intents like this?
Or was this a one-time thing?
crystal fog
I think we've seen this before in the past but this is a recent one where the payment has been disputed so we're looking deeper into it
is this something we can check for via the API?
rare vessel
Hm ok. This is going to require me to check in with another internal team to get an answer. Can you write in to support here: https://support.stripe.com/contact/email and mention my Discord handle codename_duchess? Let me know when you've done that so I can grab the ticket and keep you updated on why this happened.
crystal fog
is there a specific topic I should select?
rare vessel
Payment APIs works
crystal fog
I submitted the form but I wasn't given a ticket number
rare vessel
Gotcha. Did you include my Discord handle? I can search for it
crystal fog
yes
rare vessel
Hm it's not coming up. Can you share your account id? acct_123
crystal fog
account id? is that the same as email
rare vessel
No it looks like acct_123. You can find it in the top right here: https://dashboard.stripe.com/settings/account
crystal fog
nvm found it acct_19R3knDSR3PVsRbH
rare vessel
Cool grabbed it. I'll respond to your email and then keep you updated with what we find