#Edrain-connect

1 messages · Page 1 of 1 (latest)

orchid latchBOT
pearl cove
#

Hello! What kind of accounts are you working with?

#

Edrain-connect

candid idol
#

express account

pearl cove
candid idol
#

I think I don't got it. I'll try draw the way we going.
Before transfer money to connected account I need to received from the buyer a confirmation of the goods was delivered.

I can't set a scheduler to automatically do this work for me. I need to have control in my hands of the transfers

pearl cove
#

Ah, let's back up for a second - are you trying to move your accounts to manual payouts (so the payout from the stripe balance to the connected account's bank account is controlled by you) or are you trying to control the transfer from the platform -> the connect account (if you were using destination charges this transfer would happen automatically)

candid idol
#

I trying only to transfer between Stripe accounts, move the money from our account to the connected, I'm not want to send money directly to they bank

#

(sorry, my English is not very good)

pearl cove
#

Ah, so the issue here is that you're trying to transfer funds from your account (Platform) to a connected account, but the error says that your account doesn't have any available funds to actually send to your connected account. You need to be disabling automatic payouts on your own accuont (platform) in the dashboard here (https://dashboard.stripe.com/settings/payouts).

candid idol
#

Yes yes, I know maybe that is outside your guy's scope, but I'm looking at this page now and I'm just not able to find where can I set it, not finding an button "enable manual transfer", something like that.

pearl cove
#

If you want to give me the request ID (from when you created the Transfer) I can also take a look at your account and validate it has enough balance

#

This is what you'll want to be changing:

Screen_Shot_2022-11-18_at_10.34.59_AM.png
candid idol
#

When I try to access /settings/payouts the system redirects me to home

pearl cove
#

Can you share your account ID or the request ID I asked for earlier so I can dig in a bit more?

candid idol
#

Sorry I cleared my log, I'll try again and will bring to you in a moment.

#

Sorry I'm not able to find the account Id from my company's account, the connected account I'm trying send is this: acct_1M5BtlFSZRZhGpSi

#

After change payouts to manual, the error change. I'm gotting this:

Insufficient funds in Stripe account. In test mode, you can add funds to your available balance (bypassing your pending balance) by creating a charge with 4000 0000 0000 0077 as the card number. You can use the /v1/balance endpoint to view your Stripe balance ( (for more details, see tripe.com/docs/api#balance).

#

can you take me to documentation where I can see how much time the money will be release in my account after checkout was paid?

#

how long does it take for the money from a payment to be released into my account**

#

sorry, my english

pearl cove
#

Yeah, so that's because you have no funds that are available to transfer (and that's why we suggest you use the 4000 0000 0000 0077 card to make a payment where funds are immediately available). You can find general information about when funds are available here (https://stripe.com/docs/payouts#standard-payout-timing) but it really depends on a variety of factors (like your country, business type, etc). If you want to check when the funds for a particular payment will be available you can retrieve the Balance Transaction and check available_on (see https://stripe.com/docs/api/balance_transactions/object?event_types-payment_intent.payment_failed)

candid idol
#

Uau!

#

Thank you Karbi

#

By your patiente

pearl cove
#

👍 happy to help!

candid idol
#

I'm getting a trouble here, I'm collecting information to show to you

#

I'm making this transfer request:
{ amount: 6300000, currency: 'CAD', destination: 'acct_1M5BtlFSZRZhGpSi', description: 'RefOrder: XS202210513', transfer_group: 'XS202210513' }

#

now I have founds

#

But I'm getting this:

Insufficient funds in Stripe account. In test mode, you can add funds to your available balance (bypassing your pending balance) by creating a charge with 4000 0000 0000 0077 as the card number. You can use the /v1/balance endpoint to view your Stripe balance (for more details, see stripe.com/docs/api#balance)