matt-connect-onboarding | Stripe Developers | Page 1

low burrowBOT Nov 18, 2022, 2:54 PM

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teal storm Nov 18, 2022, 2:56 PM

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When you create the account link for their onboarding, what requirements are you telling it to collect? (currently_due, eventually_due, etc)

shell steeple Nov 18, 2022, 3:08 PM

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We use a link generated by Stripe Express dashboard - Create+ button in the left top corner.

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Clients see status Eventually Needed - Business Registration, and Stripe Support responds that business and contact information needs to be updated in the dashboard, but there's no way to enter any of that information, only Tax ID and document upload options.

teal storm Nov 18, 2022, 3:17 PM

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I'm a bit surprised by that. If I understand correctly, that page should be able to collect this info. Can you send me the ID of an account that was created/onboarded this way?

shell steeple Nov 18, 2022, 3:55 PM

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Here you go : acct_1M5VGQD5pJOxp9Is

teal storm Nov 18, 2022, 4:10 PM

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Thank you for that ID. Will check in to what happened here and get back to you

terse surge Nov 18, 2022, 4:35 PM

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Hi there. Can you try creating an account link through the api, setting collect to eventually_due? Does this prompt you for the proper information? https://stripe.com/docs/api/account_links/create#create_account_link-collect

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