#elleschu-dashboard-tax
snow totem
dusty dock
Do you have a request ID (req_123) from actually trying to create a subscription for this user as well?
ionic girder
yes I send you that
dusty dock
Thank you for the request ID. Looking in to how you may be able to fix this location issue
ionic girder
great ! 🙂
dusty dock
hey apologies, I am still having trouble finding info on this. I will pull in a colleague for help and we will get back to you with what we can find
brittle latch
Hi there. It's because the country that the customer has set for their address is "France". With Stripe Tax, country must be the ISO country code for us to recognize the address properly: https://stripe.com/docs/tax/customer-locations#handling-errors:~:text=Use one of the above address formats to ensure that we can consistently recognize your customer addresses. The country field must always be a valid ISO country code.
It's also mentioned in the API ref: https://stripe.com/docs/api/customers/create#create_customer-address-country
ionic girder
thanks a lot I'll have a look !
brittle latch
No problem. We've filed feedback to the owning team on this before, so hopefully there is eventually validation on the country field
ionic girder
However, technically if I want to fix it quickly and manually I can't see where I should replace country by an ISO
brittle latch
Does the dashboard actually set it to the full country name? Or does it actually set it to the ISO code?
You could use the API: https://stripe.com/docs/api/customers/update#update_customer-address-country
quiet sable
elleschu-dashboard-tax
quiet sable
@ionic girder I'm sorry but we can't really help with Dashboard asks here. We focus on developers writing their own code and asking about our APIs. I would recommend working with our support team instead: https://support.stripe.com/contact
ionic girder
I'll reach support team then but this 100% sure they are going to ask you after...anyway thank you for you answers 🙂