raghvendra_dixit | Stripe Developers | Page 1

terse zodiacBOT Nov 18, 2022, 10:38 AM

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spare parrot Nov 18, 2022, 10:40 AM

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hi! I'm not sure what else you could do exactly beyond changing it, it's a setting entirely implemented on Stripe's side, so all you could do really is change it!

valid harness Nov 18, 2022, 10:43 AM

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ok. thanks for reply. how this renewable period is linked with customer? Like is there any info about this renewable we are storing as the part of subscription object?

spare parrot Nov 18, 2022, 10:43 AM

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there's no information on the value of that setting in any API field no. It's entirely a dashboard/account setting

valid harness Nov 18, 2022, 10:46 AM

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if renewable time is 15 days (earlier it was 7days), how old customers/subscriptions are still getting 7days reminder is something I do not understand.

spare parrot Nov 18, 2022, 10:47 AM

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yeah it's how this setting works. It "saves" to the subscription object

valid harness Nov 18, 2022, 10:47 AM

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I can confirm that all new sub are getting reminder after 15 days and that is what expected. but all old customers are notified only on 7th day

spare parrot Nov 18, 2022, 10:48 AM

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when you change the setting, it doesn't apply to all subscriptions immediately. It only applies to new subscriptions, and when existing subscriptions have a renewal(when they renew, they detect the new value of the setting)

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so that happens, existing customers get the notifications on the old schedule for a while until all subscriptions renew

valid harness Nov 18, 2022, 10:51 AM

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getting you here. what it means is that somehow, subscriptions are linked to dashboard setting.

CustomerA ---> renewable 7 days
CustomerB ---> renewable 15days

and if yes, here is what I need the support that how those are linked

spare parrot Nov 18, 2022, 10:52 AM

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not sure what you're asking.

valid harness Nov 18, 2022, 10:57 AM

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apology if its not clear, my bad.

ok. help me to understand how renewable list of subscription is sorted out.

so, for me, today, 5 customers are being informed for their subscription renewable. wanted to know how this 5 customer were chosen/

spare parrot Nov 18, 2022, 10:59 AM

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I don't know really, it's just an internal process.

valid harness Nov 18, 2022, 11:03 AM

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see, dashboard has setting for 15days, now, if its queried it with same period (15days), irrespective of subscription (old vs new), all the customer who is falling under 15 days should be informed. am I right or wrong here?

spare parrot Nov 18, 2022, 11:03 AM

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I really don't know

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you can't control any of this with code or the API, it just works the way it works.

valid harness Nov 18, 2022, 11:04 AM

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could you point me with someone who knows this detail

spare parrot Nov 18, 2022, 11:04 AM

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you can try asking https://support.stripe.com/?contact=true if this is important to you

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I already explained the main point to you though. Changing the setting doesn't apply immediately. It only applies to new subscriptions, and when existing subscriptions have a renewal(when they renew, they detect the new value of the setting)

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so like if you have a subscrition that exists today, and you change the setting today from 7 to 15 days, that subscription will still send a reminder 7 days before. Next month, after that subscription renews, it will now use the new 15 day setting. The subscription only "notices" that the setting has changed when it renews(generates a recurring invoice).

valid harness Nov 18, 2022, 11:15 AM

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i got your point. the pain point for me is that we have annual product and to reflect this change, i need to wait for entire year which is annoying

#raghvendra_dixit