w3ever | Stripe Developers | Page 1

spring estuaryBOT Nov 18, 2022, 7:50 AM

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icy marlin Nov 18, 2022, 7:52 AM

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Your Stripe balance must be able to cover the transfer amount, or you’ll receive an “Insufficient Funds” error.
This means that your platform balance should have amount equal or more than the transfer amount to connected account. If the platform balance is below the transfer amount, the transfer will fail with insufficient fund error

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Transfer here refers to platform balance to connected account balance

wary moss Nov 18, 2022, 7:54 AM

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Hi. river. thanks you. yes. right. so I'm talking about this problem. how can i use my bank or card for transferring?

icy marlin Nov 18, 2022, 7:55 AM

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Do you mean you want to top up the platform balance, so that you can have sufficient funds to transfer to the connected account?

wary moss Nov 18, 2022, 7:56 AM

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yes. but when it is not enough for transferring, automatically.

icy marlin Nov 18, 2022, 7:59 AM

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You may refer to the doc here for topping up: https://stripe.com/docs/connect/add-and-pay-out-guide?integration=with-code#with-code-add-funds

Please note that top up is only supported in US.

wary moss Nov 18, 2022, 8:03 AM

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this feature is available in US?

icy marlin Nov 18, 2022, 8:07 AM

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Yes, this is only available in US

wary moss Nov 18, 2022, 8:17 AM

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but we are germany.

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any other solutions?

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hi

icy marlin Nov 18, 2022, 8:24 AM

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Currently, it's not possible to top up with Germany platform. The only way is to wait for more payment, then transfer amount

wary moss Nov 18, 2022, 8:25 AM

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Ok. thanks for your support. have a good time.

icy marlin Nov 18, 2022, 8:33 AM

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No problem! Happy to help 😄

light swan Nov 18, 2022, 9:06 AM

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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

#w3ever