modestmouse1 | Stripe Developers | Page 1

wheat ivyBOT Nov 17, 2022, 11:26 PM

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robust cipher Nov 17, 2022, 11:26 PM

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hello

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i hope this is the right place to ask. When a payment fails. I want Stripe to send an email to my business address.

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Pretty much in the exact same way, when a new customer signs up i get an email saying "new customer signed up". I would like to notification through email when a customer has failed all their payment retries so i can send them an email asking them to sign up again

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what is the technical difficulty to this?

somber gust Nov 17, 2022, 11:29 PM

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Hi, this is the correct place, welcome.

robust cipher Nov 17, 2022, 11:29 PM

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fantastic

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is this something that can be solved by myself or will i need an expert?

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I am willing to look through user guides but could not find anything that seemed to match this requests, some recommendations on articles to read / youtube videos to watch to help solve this problem

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if you feel this is too difficult, what would it cost to get a programmer to do this for me

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i feel like it is a small job but i could be wrong 😛

somber gust Nov 17, 2022, 11:34 PM

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I think what you're looking for is going to be solved by you setting a webhook endpoint for certain events. Here is the guidance, https://stripe.com/docs/webhooks/quickstart and here are the list of events you could listen to: https://stripe.com/docs/api/events/list

Particularly, you'd want to listen to Payment Intent failed event; https://stripe.com/docs/api/events/types#event_types-payment_intent.payment_failed

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Then from these webhooks, you can trigger an email from your end.

robust cipher Nov 17, 2022, 11:34 PM

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yes i have set that up

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i have on my stripe on the developer tab "listening for 2 events" these events are the ones that i am looking for

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invoice.payment_action_required
invoice.payment_failed

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How would i / where could i learn how to create a trigger to email me when this comes up

somber gust Nov 17, 2022, 11:38 PM

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That would be on your own code and you'd build this on your end. Once you receive these events, you can add that logic.

robust cipher Nov 17, 2022, 11:39 PM

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is there any guides on how to do that?

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or get in contact with people who know how

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I have code snippets in PHP but i dont know how to make it work with stripe

somber gust Nov 17, 2022, 11:41 PM

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There is not. This is outside of Stripe product offering

#modestmouse1