rayrayy | Stripe Developers | Page 1

azure havenBOT Nov 17, 2022, 1:43 PM

#

low sierraBOT Nov 17, 2022, 1:45 PM

#

:question: rayrayy Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

bold pine Nov 17, 2022, 1:50 PM

#

@golden bluff you don't see this toggle in your dashboard:
https://dashboard.stripe.com/settings/emails

golden bluff Nov 17, 2022, 1:50 PM

#

hmmmn no 🤔

#

Does bank transfers need to be enabled first ?

rotund ether Nov 17, 2022, 1:54 PM

#

what country is your Stripe account based in?

golden bluff Nov 17, 2022, 1:56 PM

#

Sweeden

rotund ether Nov 17, 2022, 1:56 PM

#

seems like that's not a supported country for some reason, looking at how that page in the dashboard works

#

for some reason it checks if your Stripe account is in '
DE',
'ES',
'FR',
'IE',
'NL',
specifically as "courtries where we support EU bank transfers" and decide if you can see that option, maybe we have some product limitations there

golden bluff Nov 17, 2022, 1:58 PM

#

So the automatic emails only work for thosse supported countries ^

#

We accept payments internationally though we have payments from everywhere, is there a way to enable it just for thosse countries

rotund ether Nov 17, 2022, 1:59 PM

#

it's more about where your Stripe account is located, not the customer

#

this might be a mistake to be honest, the docs simply imply EU (https://stripe.com/docs/payments/bank-transfers) so I don't see why we are stopping a SE account from turning these on

#

I would write to https://support.stripe.com/?contact=true to get more clarity and help as this is not directly coding related.

golden bluff Nov 17, 2022, 2:05 PM

#

will do thnanks !

rotund ether Nov 17, 2022, 2:29 PM

#

looking at some internal resources I think basically we support merchants in the eurozone for that SEPA bank transfer payment method

#

Sweden uses krona and not euro so you're not supported right now unfortunately; hopefully our support team can over more clarity

#rayrayy