#Kingmo
rose wagon
snow marlin
No idea, just created an invoice for a customer. Gave them the option to pay with card or bank transfer, they chose transfer and sent the balance
untold zinc
ok generally speaking we usually advise our users to listen to invoice.paid events to know when the invoice has been paid and we have received the funds
snow marlin
the last activity was invoice sent
untold zinc
I don't really know about how long it will take to get the bank transfer though but you can contact https://support.stripe.com/?contact=true they might be able to give you more details on timeframes
untold zinc
the last activity was invoice sent
this means that we haven't received the funds yet
snow marlin
but the funds could have been paid?
untold zinc
yes we can't really know until we do receive them
snow marlin
how long does it usually take
untold zinc
as I said earlier I'm not aware of the delays, but you can contact https://support.stripe.com/?contact=true to know more about that
snow marlin
I have another question, i created a subscription on behalf of a client and then sent the first invoice to them, they didnt pay it for 3 weeks then agreed to pay. I wanted to change the starting date of the subscription but that was not possible so i cancelled it and started a new one. Now it is showing as a churn. How can i remove this cancelled subscription so it doesnt affects my stats
valid onyx
Hey! Taking over for my colleague. Let me catch up.
valid onyx
I have another question, i created a subscription on behalf of a client and then...
Nope you can't do a delete/prune subscription. This is for history tracking
snow marlin
So what am I supposed to do when i create a subscription but the customer doesnt pay it for 3 weeks and then decides to activate the product
they wont pay for 3 weeks of service they didnt use
the only solution is to delete the sub and create a new one?
valid onyx
Yes, because the Subscription validity starts from its creation
snow marlin
so it is going to negatively affect my stats and not show a realistic churn rate
can i not make it so the subscription is valid from the point of receiving payment?
valid onyx
You need to change your integration to accept payment first before creating the subscription.
You can follow this guide for that:
https://stripe.com/docs/billing/subscriptions/build-subscriptions
snow marlin
thats great, very helpful
valid onyx
Np!