Hiral | Stripe Developers | Page 1

deft mistBOT Nov 17, 2022, 10:35 AM

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merry sandal Nov 17, 2022, 10:35 AM

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Hi there!

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What do you mean by "handle"? Generally you would have a Connect webhook endpoint on your platform, and listen to events to know when payment fail?

rapid harness Nov 17, 2022, 10:48 AM

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By "handle" I mean, is there any retry mechanism stripe providing out of the box ?

merry sandal Nov 17, 2022, 10:49 AM

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It depends. What payments are failing? Are you talking about subscription payments or something else?

rapid harness Nov 17, 2022, 10:49 AM

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its like one time payment..

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important is customer will be charged after utilizing our service.

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Customer would provide his payment details first and will be charged later.

merry sandal Nov 17, 2022, 10:52 AM

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If you do an off-session payment and it fails, then it's up to you to handle this.
For example retry the payment later, or if the payment failed because of 3DS, ask the customer to come back to your website/app and then ask them to go though the 3DS flow.

rapid harness Nov 17, 2022, 11:01 AM

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ok, thanks Soma

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just one query..

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Customer would have provided payment details initially and later would be charged..

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so in case of 3ds, would customer be prompted by stripe ui to enter passcode ?

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please note, we are using mobile app.

merry sandal Nov 17, 2022, 11:08 AM

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Customer would have provided payment details initially and later would be charged..
How do you do that exactly? Do save the payment method and then later create a PaymentIntent, or do you create a PaymentIntent with capture_method:manual and then later capture the funds?

rapid harness Nov 17, 2022, 11:09 AM

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Do save the payment method and then later create a PaymentIntent.

merry sandal Nov 17, 2022, 11:11 AM

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Then yes in that case, when you confirm the PaymentIntent, the bank might ask for the customer to go though the 3DS flow. If that happens, you need to ask your customer to come back to your website/app, and then re-confirm the PaymentIntent so they can complete the 3DS flow.

rapid harness Nov 17, 2022, 11:13 AM

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ok..

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the 3DS flow need some UI to allow user to enter passcode, right ?

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we would need to show this ui using stripe sdk.

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is this correct understanding ?

merry sandal Nov 17, 2022, 11:16 AM

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Correct. You would need to re-confirm the PaymentIntent on the frontend using the client_secret.

rapid harness Nov 17, 2022, 11:17 AM

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do you have any video which demonstrate this use-case ? That will be great help to see customer experience.

merry sandal Nov 17, 2022, 11:20 AM

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I'm not sure about videos, but I'll check if we have some doc. You said you are using a mobile app, is it iOS or Android or React native or something else?

rapid harness Nov 17, 2022, 11:21 AM

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React native

merry sandal Nov 17, 2022, 11:22 AM

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There is an example there: https://stripe.com/docs/payments/save-and-reuse?platform=react-native&ui=payment-sheet#charge-saved-payment-method
Notice there a catch to handle the case where the PaymentIntent requires 3DS.

rapid harness Nov 17, 2022, 11:24 AM

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Thanks a lot soma..

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I will go through it

last fulcrum Nov 17, 2022, 11:30 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

rapid harness Nov 17, 2022, 12:07 PM

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Hi

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In following spec "Set up future payments", if we have off_session false, is there any retry mechanism for failed payments in stripe ?

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https://stripe.com/docs/payments/save-and-reuse?platform=react-native&ui=payment-sheet#charge-saved-payment-method

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or payment failure scenario needs to be handled by our system ?

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@last fulcrum could you please help with this query.thanks.

last fulcrum Nov 17, 2022, 12:15 PM

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rapid harness or payment failure scenario needs to be handled by our system ?

yes this should be handled by you

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if it's a one-time payment

rapid harness Nov 17, 2022, 12:16 PM

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I see

last fulcrum Nov 17, 2022, 12:37 PM

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let me know if you need any more help

#Hiral