Tahir | Stripe Developers | Page 1

spring spireBOT Nov 17, 2022, 10:14 AM

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tough scroll Nov 17, 2022, 10:14 AM

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Hi! Let me help you with this.

rugged veldt Nov 17, 2022, 10:15 AM

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Yeah thanks

tough scroll Nov 17, 2022, 10:15 AM

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Do you mind sharing an example PaymentIntent ID pi_...? It will help me.

rugged veldt Nov 17, 2022, 10:16 AM

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yeah let me share the PI

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pi_3M54xLKcrwcO2Wsb1FqhOAey

tough scroll Nov 17, 2022, 10:16 AM

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Thanks. Let me look into it.

rugged veldt Nov 17, 2022, 10:17 AM

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sure

tough scroll Nov 17, 2022, 10:20 AM

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Okay, do you also have an older Payment Intent with status "cancelled"?

rugged veldt Nov 17, 2022, 10:20 AM

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yeah i do have

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pi_3M4PX4KcrwcO2Wsb1iTRCkTy

tough scroll Nov 17, 2022, 10:23 AM

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I see that it was cancelled automatically. Let me see what caused it.

rugged veldt Nov 17, 2022, 10:23 AM

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yess please

tough scroll Nov 17, 2022, 10:25 AM

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Okay, the Checkout Session expired so the Payment Intent was cancelled immediately after.

rugged veldt Nov 17, 2022, 10:26 AM

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Can you please tell me for other accounts as well?

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will the status be changed for other accounts or not?

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And 1 more question please
How can i retrieve product information from failed payments ?

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Like there is no invoice for failed payments and the product information is stored in invoice

tough scroll Nov 17, 2022, 10:34 AM

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rugged veldt will the status be changed for other accounts or not?

What do you mean by "other accounts"?

tough scroll Nov 17, 2022, 10:40 AM

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rugged veldt And 1 more question please How can i retrieve product information from failed pa...

If the Payment Intent was created from Invoice, you should be able to get the ID of the original invoice from the Payment Intent: https://stripe.com/docs/api/payment_intents/object#payment_intent_object-invoice
This doesn't depend on the Payment Intent state.

rugged veldt Nov 17, 2022, 11:18 AM

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the payment intent was created from checkout session

karmic lynx Nov 17, 2022, 11:29 AM

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👋 taking over for my colleague. Let me catch up.

karmic lynx Nov 17, 2022, 11:44 AM

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rugged veldt the payment intent was created from checkout session

as my colleague explained that the PaymentIntent got canceled because the Checkout Session expired after 24hrs

#Tahir