Edw | Stripe Developers | Page 1

fossil wyvernBOT Nov 16, 2022, 11:59 PM

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night dove Nov 17, 2022, 12:00 AM

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Hi there, can you share the request id for when this error is thrown? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

obtuse bloom Nov 17, 2022, 12:01 AM

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req_KrglSOm08aDnLc

night dove Nov 17, 2022, 12:03 AM

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I do not think think that is the correct request id, I'm looking for the request id where this message: The payment method type provided: fpx is invalid. was thrown.

obtuse bloom Nov 17, 2022, 12:04 AM

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Ok hang on

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req_EisJ1pQ7rce5qP

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I can’t find that particular message

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req_VbIMwGr0a7huSO

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These are the ones under failed@logs

night dove Nov 17, 2022, 12:11 AM

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This error, req_EisJ1pQ7rce5qP is due to a private beta which it provides next steps.

Looking at the second request

obtuse bloom Nov 17, 2022, 12:12 AM

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FYI …we tested this in test mode …it was working fine until we went live

night dove Nov 17, 2022, 12:13 AM

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On the second request, req_VbIMwGr0a7huSO it looks like you'd need to use you'd secret API key, https://stripe.com/docs/keys

obtuse bloom Nov 17, 2022, 12:13 AM

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Already updated the secret key

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As mentioned no error when we use credit card…problem only for fpx

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How about this

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req_RXlPuKiQ9vugSQ

night dove Nov 17, 2022, 12:18 AM

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Yeap, that is the one. Looking on my end

obtuse bloom Nov 17, 2022, 12:18 AM

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Ok

night dove Nov 17, 2022, 12:27 AM

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According to our document, FPX should work with Checkout one time item: https://stripe.com/docs/payments/payment-methods/integration-options#support-bank-redirects. Further investigating this request

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From the error code, it appears that the Payment Method needs to be activated.

obtuse bloom Nov 17, 2022, 12:31 AM

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The payment shows verified

night dove Nov 17, 2022, 12:33 AM

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What do you mean by The payment shows verified?

obtuse bloom Nov 17, 2022, 12:34 AM

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Under billing /payment method settings

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It shows verified

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How else it can be activated ?

night dove Nov 17, 2022, 12:44 AM

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I was able to confirm this with a teammate. From looking at the request it appears that you're making a direct charge with Customer Connect account. This is not recommended. You can learn more about this here: https://stripe.com/docs/connect/charges

On the request error that you're seeing, this account does not have the capability, https://stripe.com/docs/connect/account-capabilities#requesting-unrequesting. You'd need to reach out to your Platform account to add this fpx capability to your account.

obtuse bloom Nov 17, 2022, 12:47 AM

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What does it mean by “each out to your platform account to add this fpx…”?

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Does that mean there will be additional charges for this option ?

night dove Nov 17, 2022, 12:50 AM

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Your Platform account controls this and they can request more this specific fpf capability for their Connected Accounts.

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Can you clarify what you mean with this, Does that mean there will be additional charges for this option ?

obtuse bloom Nov 17, 2022, 12:51 AM

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In terms of transaction fees,will there be additional cost to this changes of settings?

night dove Nov 17, 2022, 12:52 AM

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Ah, I see. The settings in itself won't incur a cost. However, when a transaction is made with this Payment Method, the transaction will incur fees.

obtuse bloom Nov 17, 2022, 12:52 AM

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And do you have developers to guide us set this up? Coz I am not getting much support/help from the sales /support team….the whole process has been delayed because no one was able to identify the problem and guide us

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We are not sure how to get this done …
On the request error that you're seeing, this account does not have the capability, https://stripe.com/docs/connect/account-capabilities#requesting-unrequesting. You'd need to reach out to your Platform account to add this fpx capability to your account.

night dove Nov 17, 2022, 12:55 AM

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They can make this update via the API: https://stripe.com/docs/api/capabilities/update.

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Ok, let's start from the start again. Are you the developer?

obtuse bloom Nov 17, 2022, 12:59 AM

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No….I am the owner and I have a developer working for me who has been building the site and managing the integration

night dove Nov 17, 2022, 12:59 AM

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Are you the owner of the Platform account or this specific Connected Account?

obtuse bloom Nov 17, 2022, 1:00 AM

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Platform account

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How do I connect my developer to your tech support? To assist in this ?

night dove Nov 17, 2022, 1:03 AM

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As for next steps, your developer needs to ask for the right capabilities for the right Payment Methods on these Connect Accounts. You'd want to pass this document along to them, https://stripe.com/docs/connect/account-capabilities#requesting-unrequesting and can make a Capabilities update request, https://stripe.com/docs/api/capabilities/update.

If they are still blocked, they can always come to this channel for technical help.

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I'm sorry it took a while for me to relay this to you.

obtuse bloom Nov 17, 2022, 1:04 AM

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Hhmm …

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I will convey this message to my developer

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Are there any examples in the links provided!

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On setting the capabilities?

night dove Nov 17, 2022, 1:07 AM

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Yes, the code example is here: https://stripe.com/docs/connect/account-capabilities#requesting-unrequesting

obtuse bloom Nov 17, 2022, 1:07 AM

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Ok

#Edw