kushal.is | Stripe Developers | Page 1

hard wadiBOT Nov 16, 2022, 6:05 AM

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nimble oak Nov 16, 2022, 6:06 AM

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Hi there, can you share with me your Setup Intent ID?

final basin Nov 16, 2022, 6:16 AM

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here is id : pi_3M4euCCFG19KPC2W1cIXiMTg

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maybe this is you are looking : seti_1M4etvCFG19KPC2WtrW2AptP

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😟

nimble oak Nov 16, 2022, 6:32 AM

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Thanks for waiting. Discord is busy today

final basin Nov 16, 2022, 6:32 AM

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No problem.

nimble oak Nov 16, 2022, 6:33 AM

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I can see that this SetupIntent is succeeded.

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I don't see any errors.

final basin Nov 16, 2022, 6:33 AM

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okay

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Then why I'm getting incomplete error from stripe.?

nimble oak Nov 16, 2022, 6:39 AM

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Are we looking at the same thing? you gave me a SetupIntent ID, but you are showing me a page about payment.

final basin Nov 16, 2022, 6:41 AM

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Can you please check the payment too?

nimble oak Nov 16, 2022, 6:43 AM

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OK. So the payment_intent's status is requires_action, which means the customer needs to perform a 3DS authentication.

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I think I know where the confusion is.

final basin Nov 16, 2022, 6:44 AM

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okay

nimble oak Nov 16, 2022, 6:44 AM

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You might think the 3DS is no longer needed for payment since the customer has already completed it during SetupIntent confirmation.

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However, it's not always the case, the card issuer can still decide a 3DS is needed for a transaction even though the same payment_method has completed 3DS before.

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Therefore, your integration should handle the scenario when a payment_intent status becomes requires_action

final basin Nov 16, 2022, 6:46 AM

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Okay

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Let say if I'm getting incomplete status error then we need to show the latest invoice at new tab, from there user need to confirm again. please correct me if i'm wrong. Attached is the reference.

nimble oak Nov 16, 2022, 6:55 AM

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Yes this is one way to do that

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There's also an option to send email to customer, and customer can click a link to confirm the payment

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You can also build up your own web integration, prompt your customer to your webpage and confirm the payment

final basin Nov 16, 2022, 6:59 AM

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That means user need to do 2 time authentication.
Here is the reference of the first time authentication.

nimble oak Nov 16, 2022, 6:59 AM

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which test card are you using?

final basin Nov 16, 2022, 7:00 AM

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4000000000003220

nimble oak Nov 16, 2022, 7:01 AM

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This test card will always prompt 3DS.

final basin Nov 16, 2022, 7:03 AM

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For this card, we need show 2 type of popup, right?

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first popup is

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This will return incomplete status then we need to show second popup .

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please correct me if i'm wrong

nimble oak Nov 16, 2022, 7:07 AM

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The 2nd screenshot is not part of the 3DS flow. This is the hosted invoice page which you can use to collect payment from your customer.

final basin Nov 16, 2022, 7:13 AM

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But if I'm providing the card number - 4242424242424242, the stripe is showing success message instead of incomplete status. There is no flow of collecting the payment from the customer for the above mentioned card(4242424242424242).

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Here is the payment id : pi_3M4fmUCFG19KPC2W12a9IkK8

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please let me know if i'm doing anything wrong.

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Please note that the 2nd screenshot is getting only when I'm trying with 3D secured card.

nimble oak Nov 16, 2022, 7:16 AM

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That's because 4242 card doesn't require 3ds.

final basin Nov 16, 2022, 7:17 AM

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That means the 1st and 2nd screenshot are included in the 3DS flow, right?

nimble oak Nov 16, 2022, 7:18 AM

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No, 2nd screenshot is not part of 3ds.

final basin Nov 16, 2022, 7:24 AM

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If 2nd screenshot is not the part of 3DS then the stripe need to show incomplete status for the card - 4242424242424242, but stripe return success status.

nimble oak Nov 16, 2022, 7:44 AM

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No. If 3DS is not required, the payment_intent status will move succeeded.

final basin Nov 16, 2022, 8:38 AM

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let me conclude this chat.

If the customer is using 3d secured card(eg: 4000000000003220),

Customer can view the below popup for enter OTP

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After clicking complete button then user will get incomplete status from stripe. Then the system need to show another popup for confirming/collecting payment.

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nimble oak Nov 16, 2022, 8:41 AM

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Wait a minute, clicking the complete button should complete the payment.

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Do you have a PaymentIntent ID that I can take a look upon?

final basin Nov 16, 2022, 8:42 AM

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Here is the id : pi_3M4euCCFG19KPC2W1cIXiMTg

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Here are the log from stripe

nimble oak Nov 16, 2022, 8:45 AM

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The 3DS was unsuccessful, what test card did you use?

final basin Nov 16, 2022, 8:48 AM

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4000000000003220

west mica Nov 16, 2022, 9:13 AM

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Hi! I'm taking over this thread.

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Can you try to summarise your question while I catchup?

final basin Nov 16, 2022, 9:31 AM

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I'm getting incomplete error when I'm using 3d secure card.

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Eg : 4000000000003220

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@west mica You there?

west mica Nov 16, 2022, 9:42 AM

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Sorry for the delay, having a look.

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You confirmed the PaymentIntent from your backend, and it had status: "requires_action": https://dashboard.stripe.com/test/logs/req_1QeSPUBoNWbikn

final basin Nov 16, 2022, 9:52 AM

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okay

west mica Nov 16, 2022, 9:52 AM

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So the next step is to confirm the PaymentIntent on the frontend with this: https://stripe.com/docs/js/payment_intents/confirm_card_payment#stripe_confirm_card_payment-attached to go through the 3DS flow.

final basin Nov 16, 2022, 9:53 AM

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fyi, we are using setup intent...

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the product is subscription based. As per my knowledge I need to use setup intent option.

west mica Nov 16, 2022, 9:55 AM

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fyi, we are using setup intent...
The ID you shared earlier is actually a PaymentIntent: pi_3M4euCCFG19KPC2W1cIXiMTg

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But let's take a step back. What exactly are you trying to do here? What's your end goal? Create subscriptions?

final basin Nov 16, 2022, 9:58 AM

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Getting incomplete error when I make payment using 3d secure card + setup intent.

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The products are based on subscriptions

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https://dashboard.stripe.com/test/payments/pi_3M4euCCFG19KPC2W1cIXiMTg

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

west mica Nov 16, 2022, 10:04 AM

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To solve that specific error, I already mentioned it to you:

You confirmed the PaymentIntent from your backend, and it had status: "requires_action": https://dashboard.stripe.com/test/logs/req_1QeSPUBoNWbikn
So the next step is to confirm the PaymentIntent on the frontend with this: https://stripe.com/docs/js/payment_intents/confirm_card_payment#stripe_confirm_card_payment-attached to go through the 3DS flow.
But why are you manually creating a SetupIntent for this?

final basin Nov 16, 2022, 10:09 AM

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We are not using payment intent..

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we are using setup intent.

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we need to use SetupIntent for the subscription based products. Please correct me if I'm wrong.

tired shell Nov 16, 2022, 10:14 AM

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👋 taking over for my colleague. Let me catch up.

tired shell Nov 16, 2022, 10:31 AM

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the Setup Intent you're using is just creating a Payment Method(PM) that would be used in the future in the subsequent Payment Intents

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what my colleague was explaining is that once there is a payment to be made (a new invoice in this case) the generated PaymentIntent uses the PM that was created by the SetupIntent

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if the PaymentIntent goes to status requires_action then you need to get your customer back on your website to complete the 3DS

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this is why I normally discourage people from using this approach when creating Subscriptions

final basin Nov 16, 2022, 10:39 AM

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Let me explain what I did till now. You can correct me if I did anything wrong.

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If the customer is using 3d secured card(eg: 4000000000003220),

Customer can view the below popup for enter OTP

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After clicking complete button then user will get incomplete status from stripe. Then the system need to show another popup for confirming/collecting payment.

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tired shell Nov 16, 2022, 10:41 AM

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that's terrible UX I'm sorry

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for me the customer shouldn't be asked to setup a payment method first and then once that's done go and confirm the payment

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If you're using send_invoice as collection_method you don't need to previously collect payment details with SetupIntent

final basin Nov 16, 2022, 10:46 AM

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can I get an blog/article for the above mentioned statement.? So that I look into that..

tired shell Nov 16, 2022, 10:49 AM

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let me see if I could find something for you

surreal pawn Nov 16, 2022, 11:48 AM

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Hi there 👋 apologies for the delay. I'm jumping in to lend a hand, please bear with me a moment while I catch up on the context here.

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Actually there is no detailed article regarding creating subscription with collection_method send_invoice. As it's not what we recommend.
The recommended integration for subscription is this one:
https://stripe.com/docs/billing/subscriptions/build-subscriptions

#kushal.is