alyx - identity verification mobile | Stripe Developers | Page 1

merry oarBOT Nov 15, 2022, 11:21 PM

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warm copper Nov 15, 2022, 11:23 PM

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Are you seeing this with all Samsung devices? Or just a subset?

pine knoll Nov 15, 2022, 11:25 PM

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Have tested with two Samsung devices: A51 and S9

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OS is up to date on both devices as well

hollow spade Nov 15, 2022, 11:28 PM

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Hi 👋
I'm stepping in as @warm copper has to go. Let me look around and see if I can find any information on this

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What version of the Stripe Android SDK are you using?

pine knoll Nov 15, 2022, 11:30 PM

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We're not using the Android SDK, this is the web version on verify.stripe.com

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The verification flow is working perfectly for iOS and non-Samsung Android users

hollow spade Nov 15, 2022, 11:35 PM

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Okay. That explains why I'm not seeing any references in our SDK.

pine knoll Nov 15, 2022, 11:38 PM

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Had someone test on a Note 9 and that worked, so it's only the Samsung A51 and Galaxy S9

hollow spade Nov 15, 2022, 11:39 PM

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Okay that is oddly specific.

pine knoll Nov 15, 2022, 11:40 PM

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Yes it's very strange

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Tried multiple verifications on both devices, should I file a bug somehow? Not sure how to do that as it's not a public github repo I think

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And there's no chat/phone support for the Identity product 🤔

hollow spade Nov 15, 2022, 11:51 PM

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Yes unfortunately I do not have access to hardware to verify this behavior. But just to be clear you are following this flow, correct? https://stripe.com/docs/identity/verify-identity-documents?platform=web

pine knoll Nov 15, 2022, 11:54 PM

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This is via the "no code" dashboard solution, where we will eventually automate via API

hollow spade Nov 15, 2022, 11:55 PM

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I don't even see an Identity product in the No Code section

pine knoll Nov 15, 2022, 11:57 PM

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This one: https://stripe.com/docs/identity/verify-identity-documents?platform=no-code

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We're generating new verification links and sending them to each user

hollow spade Nov 16, 2022, 12:02 AM

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Ah okay thank you. I think I was able to test this and get a sub-optimal experience on my Pixel 7

pine knoll Nov 16, 2022, 12:14 AM

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Ah ok so might be not just Samsung

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Another dev tested with Pixel and said it was "fine" but not sure to what extent

hollow spade Nov 16, 2022, 12:15 AM

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Yeah we are doing some additional testing here

pine knoll Nov 16, 2022, 12:15 AM

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Perfect, thanks

hollow spade Nov 16, 2022, 12:28 AM

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It looks like it may be broken for a small set of devices. I recreated a different experience on my device. My colleague tested and it worked on iPhone and Pixel 3. I have raised this with the team

pine knoll Nov 16, 2022, 12:29 AM

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Thanks for the update and quick turnaround on this!

hollow spade Nov 16, 2022, 12:40 AM

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Okay I got confirmation that this is being investigated. I can't say when we may get updates but it's being looked into.

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alyx - identity verification mobile

hollow condor Nov 16, 2022, 2:08 AM

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The team confirms that they are able to reproduce the issue and investigate it. Can I suggest you to write into Support https://support.stripe.com/contact, so that we can follow up on the issue?

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Please let me know once you write in, and we will put the details on your case for the team to follow up

pine knoll Nov 16, 2022, 2:46 AM

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Thanks! I sent a support request before reaching out here, so maybe you can find it under Alyx Baldwin? if not I can re-send

hollow condor Nov 16, 2022, 2:47 AM

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Can you share your account ID (acct_xxx) that you used to write in? You can find your account ID by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

pine knoll Nov 16, 2022, 2:49 AM

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acct_1CYc3MCEQnHi4E9W

hollow condor Nov 16, 2022, 2:55 AM

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Thanks! Found your support request. I'll leave a note for the team to follow up via email

pine knoll Nov 16, 2022, 2:56 AM

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Perfect, thanks!

hollow condor Nov 16, 2022, 3:02 AM

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No problem! Happy to help 😄

#alyx - identity verification mobile