#Zesh
vast gazelle
bright robin
Once we've received the update to replace the card number I'd expect t see the new number used. Are you seeing something else? Can you share an example?
manic hawk
Yes. I have two customers, both related on our platform. Both registered the same card ending in XXXX, and their current default payment method is YYYY. When I look at the list of charges/invoices, they show up as XXXX until I click on them for more detail, then it shows YYYY.
We're trying to debug an issue and this is making it pretty confusing.
I can demonstrate the behaviour if I can sort out making a video of the browser session. Could stream it, too, if there's a voice channel to use.
bright robin
Can you share example invoice IDs?
Is it possible the updates happened after the invoice payments?
manic hawk
I can share the customer IDs.
cus_I9yWdfSBuhR0zn and cus_LlbI8hbyc2VoP8
The logs show activity after the card was updated by the network.
The payment method and default sources line up with the customers. That almost adds to the confusion.
bright robin
Do you have specific invoice IDs and card IDs? Given these customers have multiple cards and invoices I don't know if I'll be able to find what you're describing.
manic hawk
The way I found it was by searching for the clients by email address. It lists payments, with a reference to a payment method. Upon first visiting this list, the payment method is 2666, when you click on a payment, the method in the record is not the same.
I can give you one of the two email addresses, it's easy to reproduce.
bright robin
For browsing your dashboard content like that, please contact our support team: https://support.stripe.com/contact
They can help you look into this and are also familiar with the card updater flows
manic hawk
OK, will do.