battbot | Stripe Developers | Page 1

wild kernelBOT Nov 15, 2022, 6:14 PM

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zinc cypress Nov 15, 2022, 6:15 PM

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Do you have a request ID or Transfer ID I can look at?

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

unique lodge Nov 15, 2022, 6:16 PM

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req_9zQ969ElPPUn45

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req_acxbzN19juKKwZ

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we've been unable to transfer anything since Nov 11

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before that we were able to do transfers

zinc cypress Nov 15, 2022, 6:18 PM

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Taking a look now

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It might be because you are on automatic payouts. Did you recently switch off of manual payouts?

unique lodge Nov 15, 2022, 6:21 PM

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we were always on automatic payouts

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we payout on Tuesday

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so on other days we were able to accumulate balance and there were enough in our balance to do transfers

zinc cypress Nov 15, 2022, 6:22 PM

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Hmmm... Let me dig a moment and circle back

unique lodge Nov 15, 2022, 6:23 PM

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see before Nov 10, we were able to transfers

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then Nov 10 rolls around and all the transfers started to fail

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all failures

zinc cypress Nov 15, 2022, 6:31 PM

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Alright, thanks for waiting

unique lodge Nov 15, 2022, 6:31 PM

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no worries

zinc cypress Nov 15, 2022, 6:32 PM

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It looks like the Dashboard is not being accurately reflected in user balances from 07:55 Nov 13th to 04:05 Nov 14th UTC. We’ve determined that there is no gap in the underlying data, but the final balance is not being queried correctly. As a result, your Stripe balance was likely incorrect and the payouts/transfers failed for that reason.

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It should be fixed now though, so can you try again?

unique lodge Nov 15, 2022, 6:33 PM

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we have a scheduled thread which does the transfers every day at 9pm. We'll check again tomorrow

unique lodge Nov 15, 2022, 6:53 PM

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my colleague and I are calling the GET https://api.stripe.com/v1/balance API. We consistently get different results. When I called it, i get a positive balance of 8751. When he calls it, he gets a negative balance of -932529

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we made sure we are using the same API key,

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we have no idea why this is

zinc cypress Nov 15, 2022, 6:57 PM

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you're both calling the API at exactly the same time? Are one of you looking at the Dashboard?

unique lodge Nov 15, 2022, 7:01 PM

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not the dashboard

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we are calling the API are different times, but close enough

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we also called the API multiple times

void spear Nov 15, 2022, 7:02 PM

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we both get consistent results each time we call the API, but the results are different for each of us

zinc cypress Nov 15, 2022, 7:03 PM

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Can you consistently reproduce? If so, can you send Request IDs for those 2 requests?

unique lodge Nov 15, 2022, 7:04 PM

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i'm not sure which one is mine and which one is his. The stripe logs doesn't indicated the body of th eGET

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nm, i think the reason was my POSTman was overriding my live key with a inherited key from the collection

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so sushidreams's results is the accurate one

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we somehow have a negative balance of 93k on our account. we are not sure how that happend

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because on our dashboard it shows we have +57k

void spear Nov 15, 2022, 7:09 PM

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9.3K not 93K

#battbot