bwurtz999 | Stripe Developers | Page 1

lone roostBOT Nov 14, 2022, 4:49 PM

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flint basin Nov 14, 2022, 4:49 PM

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Hi 👋

What kind of card readers do you have?

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Can you provide serial numbers?

modest palm Nov 14, 2022, 4:50 PM

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It happened with this one most recently

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tmr_E2tAeA3GSor065

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just a few minutes ago

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Sorry you asked for the serial number

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WSC513128034097

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It's a BBPOS WISEPOS_E

flint basin Nov 14, 2022, 4:51 PM

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Thanks, taking a look

modest palm Nov 14, 2022, 4:51 PM

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Starting at 11:44:14 EST

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You will see dozens of connection token requests

flint basin Nov 14, 2022, 4:52 PM

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Hmmm I do see a high number of network timeout errors associated with the JS integration

modest palm Nov 14, 2022, 4:53 PM

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I've been using Stripe for a while now and I haven't had this issue before

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I don't think I've changed my JS file (the one that handles connecting to the reader)

flint basin Nov 14, 2022, 4:55 PM

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True but the error exception is complaining about network connectivity. Here's the specific message:

Network timed out! Check and ensure your browser is connected to the internet and has a stable connection.

modest palm Nov 14, 2022, 4:55 PM

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Weird. The app is loading so it definitely has internet

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Where are you seeing this? I don't see that in my logs

flint basin Nov 14, 2022, 4:57 PM

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But that doesn't mean the connection is stable enough for the reader.

I"m also seeing a lot of these errors:

No established connection to the Reader. Make sure
            you call `discoverReaders()` and then `connectReader()` to one of the resolved discovered readers.
            You should not make any other calls to the SDK until the `connectReader()` response resolves without an error or until the connectionStatus changes to 'connected'.

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These are logs that the JS integration sends to Stripe

modest palm Nov 14, 2022, 4:58 PM

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Hmmm

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Do I have access to those logs?

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Could an unstable connection lead to timeout errors or the No established connection to reader errors that you've been seeing

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How do I know if the connection is 'stable enough'?

flint basin Nov 14, 2022, 5:02 PM

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Definitely. Especially since, with the JS driven integration your POS and reader communicate over the local WiFi or LAN network

modest palm Nov 14, 2022, 5:03 PM

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LAN in this case

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Would a server-driven integration fix this?

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Or is the internet connection still going to be a problem?

flint basin Nov 14, 2022, 5:03 PM

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Server driven is generally more stable

modest palm Nov 14, 2022, 5:04 PM

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But that doesn't work with the old Verifone readers right?

flint basin Nov 14, 2022, 5:09 PM

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No the P400s are still usable but deprecated. As in we don't build new software for them but will maintain the existing software and security patches.

flint basin Nov 14, 2022, 5:25 PM

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So unfortunately we do not extend the Server driven integration to that device

#bwurtz999