#Nir Lev Ari
tropic tusk
open cliff
Hi there 👋 how are you currently making the changes to the Subscriptions that are causing the trial periods to end?
open cliff
I'm not sure what you mean by that.
pallid viper
open cliff
Ah, you're referring to the Customer Portal. No, currently there is not a setting to allow trial periods to be preserved while making changes to a Subscription via that flow.
pallid viper
If I will change the trail setting after creating the subscription?
subscription.update
open cliff
Sorry, I'm not sure what you're trying to ask.
Could you try rephrasing your question?
pallid viper
If we will update the subscription after the user will buy the product
it's option to prevent the trail will ended?
open cliff
If you're making the update by making a request to our API, then yes, you can preserve the state of the trial period. If you're granting your users with access to our Customer Portal and they are making the updates from there, then no, it is not possible to maintain the trial period in that flow.
pallid viper
Flow will be:
- user create subscription
- we will change the setting and prevent the trail will end (by api)
- user change the plan (by customer portal)
it's possible ?
open cliff
Yes, that is possible, but I believe the trial period will be lost when your user updates the Subscription via the Customer Portal in step 3.
pallid viper
why?
open cliff
That's how it is currently designed, the Customer Portal currently does not have a configuration option that allows you to control whether Subscriptions that it updates should retain their trial period, but I'm relaying your feedback to my colleagues as this sounds like functionality that would be beneficial to your flows.
pallid viper
Thanks!
open cliff
Happy to help! Sorry I didn't have better news this time, but I've captured your feedback and relayed it to the appropriate team.