#Amrutha
proper vine
native linden
Hi there!
native linden
Can you share the subscription ID?
manic jackal
sub_1KWp66FhVjYxAF2vGYvBtdYf
native linden
Sorry for the delay. Can you clarify the issue? You did not get the invoice.upcoming 30 days before the end of the billing cycle for this subscription? And is it only for this subscriptions or all of them?
manic jackal
yes, it is for all of them..
basically, we want to send emails to all customers before 30 days of their subscription ends..
native linden
And when did you change that setting in your dashboard?
manic jackal
11th of Nov..
manic jackal
please do let know if i have missed any settings..
rough inlet
Hey apologies for the delay. Soma had to step out and I am still catching up. Catching up on your question now...
Gotcha, so while that subscription existed your setting was to send this email out 7 days in advance but the email wasn't getting sent properly?
manic jackal
yes, earlier send email 7 days in advance, which was working fine..But now we want to send email 30 days in advance which is not working..
rough inlet
Is the email still being sent 7 days out? Or is it not getting sent at all?
Do you have an example of a subscription that this email did not go out properly for?
manic jackal
yes, its getting sent 7 days out..even though the settings says 30 days...
rough inlet
Gotcha, do you have a specific example of a subscription that you were expecting to get this event for? I can check your active ones but want to make sure I'm looking at the same one you are if you have one
manic jackal
we need to send email prior to 30 days to all customers..
But you can take example of sub_1KWp66FhVjYxAF2vGYvBtdYf
which subscription ends at 2022-11-24 21:43:38.000
so email should get triggered for renewal
rough inlet
Thank you for the example. This setting should work for all customers going forward. I think that it may only be sent when a subscription will renew 30 days from 11/11 or onward though
Like I don't think a subscription that renews on 12/10 would have this email send out but anything that renews 12/11, 12/12, etc will trigger this invoice.upcoming event
manic jackal
Sorry, just to confirm..You are saying that this issue is been fixed now?
rough inlet
Checking in to the events you have received here. I think it is possible that you were always seeing expected behavior
manic jackal
Yes, by checking the event documentation..It should have sent email.
We set the settings from 07 days to 30 days on 11th of November from the stripe dashboard.
So example : For sub_1KWp66FhVjYxAF2vGYvBtdYf subscription is ending on 24th of November , the customer should have received an email for renewal by now..But the email is not getting triggered..We verified with other customers as well..
rough inlet
Ah, do the docs say that we backfill those events?
tall sluice
Hi there 👋 jumping in as my teammate needs to step away soon. I believe the system is behaving as expected, because the date/time for when to trigger the creation of those events is set based off of the current settings when the Subscription is updated (typically at the change of a billing cycle). So I'm fairly certain it is expected that Subscriptions which were created before you changed that setting will not pick up the setting change until their next billing period.
rough inlet
Also looking closer at sub_1KWp66FhVjYxAF2vGYvBtdYf now, I do see that it is currently set to cancel at the end of this subscription period. So I think that makes sense that you did not get an event for it
manic jackal
okay..so if the subscription is made and the renewal setting is set to 7 days..Then even though we change the setting to 30 days at later stage, the subscription will not pick up that setting until the end period is over??
ex: sub_IUsv06NJT9zAhV is subscribed on 2021-12-02 with the renewal setting set to 7 days and ends on 2022-12-02, now even though the renewal setting is changed to 30 days, it still consider 7 days for the above subscription..Right?
tall sluice
Yes, that is my understanding. Based on what I'm seeing for that Subscription, I expect it would send an update on Nov 25, and then for next year will pick up the changed setting and begin sending out upcoming events 30 days in advance rather than 7.
manic jackal
Thank you so much for clarifying this !!
will get back to my team with the above information...
tall sluice
Any time, happy to help!
manic jackal
Just 1 last question, what do we need to do, if we want to make 30days for all the subscribed/new customers? Just remove the 7 days setting and add 30 days for all..Is it possible?
tall sluice
I don't think it is possible to make that change for existing Subscriptions.