humbertovaz | Stripe Developers | Page 1

reef muralBOT Nov 14, 2022, 11:43 AM

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regal oyster Nov 14, 2022, 11:43 AM

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hi! what does "control their balance" mean?

static vessel Nov 14, 2022, 11:43 AM

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Debit or Credit them

regal oyster Nov 14, 2022, 11:44 AM

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not sure about the dashboard but in the API you can make a Transfer to them or use Account Debits (e.g. https://stripe.com/docs/connect/account-debits)

static vessel Nov 14, 2022, 11:50 AM

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I saw that in the dashboard (in test mode) I could "View dashboard as this account" and then refund a specific payment/client... Is this possible in production/regular mode?

regal oyster Nov 14, 2022, 11:51 AM

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are you using Direct or Destination charges?

static vessel Nov 14, 2022, 11:51 AM

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I'm using Setup Intents

regal oyster Nov 14, 2022, 11:51 AM

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that doesn't answer the question

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then refund a specific payment/client
what payment is that? is it a Direct Charge on the Express account's dashboard? Is it a "payment" as the result of a transfer from a Destination charges. I can't answer you without that information as it drastically changes how refunds work here

static vessel Nov 14, 2022, 11:54 AM

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I create a PaymentIntent and confirm it via my backend calling Stripe's API to a "Setted Intent" that was created "within an Express Connect account" for the merchant

regal oyster Nov 14, 2022, 11:57 AM

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can you share an example PaymentIntent ID

static vessel Nov 14, 2022, 11:59 AM

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pi_3M2z6RCrTb8KmxyX17WsrUCS

regal oyster Nov 14, 2022, 12:01 PM

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ok that's a Destination charge

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I saw that in the dashboard (in test mode) I could "View dashboard as this account" and then refund a specific payment/client... Is this possible in production/regular mode?
if you do that you are not refunding the customer. You are reversing the transfer from the Destination charge(sending the money from the connected account back to your platform). It doesn't interact with the end-customer at all.

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you can do this in livemode too as far as I know(though you generally wouldn't once you're past a certain point of complexity, you should have some kind of user-dashboard for your employees to manage orders and issue refunds etc that can call our APIs. See also https://stripe.com/docs/connect/destination-charges#issuing-refunds )

#humbertovaz