andreac | Stripe Developers | Page 1

steady nicheBOT Nov 14, 2022, 11:01 AM

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fickle sluice Nov 14, 2022, 11:02 AM

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How are you creating refunds? Via the Dashboard?

thorn cliff Nov 14, 2022, 11:03 AM

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Yep

fickle sluice Nov 14, 2022, 11:03 AM

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The reason field should be set on the associated Refund object: https://stripe.com/docs/api/refunds/object#refund_object-reason

Stripe API reference – The refund object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

thorn cliff Nov 14, 2022, 11:04 AM

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it shows as null on our end. Plus this seems to take an enum value but on the dashboard it's a free textarea, let me provide a screenshot, maybe that helps

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here

fickle sluice Nov 14, 2022, 11:07 AM

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Can you share a re_xxx ID?

thorn cliff Nov 14, 2022, 11:08 AM

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re_3LzFQvHZsenr8yjL1nK0VE7G

fickle sluice Nov 14, 2022, 11:14 AM

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Hmm, looks like the reason parameter isn't passed by the Dashboard in this instance: https://dashboard.stripe.com/logs/req_xFl6Cekc8LFyOZ

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

thorn cliff Nov 14, 2022, 11:15 AM

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we usually select "Other" in the select and add some text in the textarea. When we do so, there is a little text that appears letting us know that "A note is required when a provided reason isn't selected."

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right I see

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so I guess, no way to get them back?

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a shame that the API doesn't let us retrieves those notes 😢

fickle sluice Nov 14, 2022, 11:19 AM

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Hmm, unsure if this is unexpected

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Confirming

thorn cliff Nov 14, 2022, 11:20 AM

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Could/Shall I file a ticket somewhere?

fickle sluice Nov 14, 2022, 11:28 AM

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To confirm, your expectation is that the text in the field when selecting the 'other' enum should persist on the Refund object, yes?

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Seems like this is 'working as expected', so would be considered a feature request rather than a bug

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We don't persist any entered text from that field in the API, its just displayed on the payment page

#andreac