GuoXiaoyang | Stripe Developers | Page 1

sinful wadiBOT Nov 14, 2022, 7:43 AM

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frail drum Nov 14, 2022, 7:45 AM

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Hi there, can you share with me the reader ID?

scenic zinc Nov 14, 2022, 7:45 AM

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~~Reader ID: WSC513124052212~~

frail drum Nov 14, 2022, 7:47 AM

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The reader ID is something like tmr_XXXX. Or can you share with me the merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

scenic zinc Nov 14, 2022, 7:47 AM

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Ok. Wait a minute.

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Real reader ID: tmr_E2oIXQycYr1itk

frail drum Nov 14, 2022, 7:49 AM

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OK, let me take a look. About what time did the failed traction happen?

scenic zinc Nov 14, 2022, 7:50 AM

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About UTC time: 10 Nov, 2022 at 19:14 PM

frail drum Nov 14, 2022, 7:51 AM

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OK. Do you also have the PaymentIntent ID?

scenic zinc Nov 14, 2022, 7:53 AM

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At this moment, I do not have. Can I find that at the Stripe Dashboard?

frail drum Nov 14, 2022, 7:54 AM

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Yes you can look for it in the Stripe Dashboard.

scenic zinc Nov 14, 2022, 7:55 AM

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Ok. I will post it once I find the id.

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One failed payment intent id: pi_3M2gAtIZwcIFVLGr2DUFIuSC

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@frail drum

frail drum Nov 14, 2022, 8:07 AM

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Thanks, let me take a look

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I don't see any request coming from the terminal reader.

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Was this reader set up recently? Was it updated to the latest firmware when using it for payments? https://stripe.com/docs/terminal/readers/bbpos-wisepos-e

scenic zinc Nov 14, 2022, 8:18 AM

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🤣 I will confirm that with our customer support.

frail drum Nov 14, 2022, 8:18 AM

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The device may be busy performing updates or changing settings. as the message suggests, the reader may be busy updating the firmware.

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Please also ask the user if they see the reader screen display messages about firmware update.

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Stripe terminal readers will automatically perform a update if a new version is available.

scenic zinc Nov 14, 2022, 8:20 AM

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Sure! Thanks!

frail drum Nov 14, 2022, 8:21 AM

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Welcome 🙂

#GuoXiaoyang