#KRS

1 messages · Page 1 of 1 (latest)

dense oliveBOT
urban rover
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Hi, you can't modify the invoice once it's finalized.

supple lynx
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we have a use case where we wanted to provide discount to users who are in past_due state while payment. what are the options?

urban rover
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You should void old invoice and create an invoice with discounts.

supple lynx
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ok.

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I have another complicated issue open in stripe support which is pending for a long time without any useful progress. it is related to connect account onboarding. I really liked the way that you provided the solution for the price update for future phases problem, is it possible that you could take a look at this issue too?

urban rover
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Can you tell me more about this issue?

supple lynx
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the onboarding page is asking for identity verification of our account, but whatever details we enter, it is throwing error as invalid details and after 5 attempts, it says exceded attempts and asks to contact support.

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let me attach a video of those steps.

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This has been under the mail thread of stripe support - Request_a_call request from Saravanan KR (saravanan@subscribili.com)

urban rover
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Let me check on this.

supple lynx
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ok.

urban rover
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OK, I've found your case. Let me put a note and expedite it. Is it OK if we continue the discussion of this case through emails?

supple lynx
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yes, as long as there is a progress, i am fine with emails.

urban rover
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Is acct_1M1NBhI15JAUekl0 the connected account that you try to onboard?

supple lynx
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yes, correct.

supple lynx
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is there a best way to create a new invoice from an existing invoice? I checked the from_invoice attribute, but it cannot be used with an invoice associated with subscription

urban rover
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This is indeed a limitation with invoice created by subscriptions. You can create a new brand new invoice based on the items of the old invoice.

supple lynx
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ok