Vjacheslav | Stripe Developers | Page 1

lean oracleBOT Nov 11, 2022, 4:28 PM

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unkempt bluff Nov 11, 2022, 4:32 PM

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It looks like %2212ab12lorem" has %22 in the beginning of it which maps to a quotation mark but you also have " at the end. Have you tried using %22 in both places or using " in both places?

rocky pawn Nov 11, 2022, 4:34 PM

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in both places, I used quotation mark

unkempt bluff Nov 11, 2022, 4:35 PM

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It looks like one of them was formatted into a %22 but the other one wasnt't. Do you know why that might be?

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I am testing this call myself, will see if I get similar behavior

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Can you try this call again and send me the request ID from when you try it? https://stripe.com/docs/api/request_ids

Stripe API reference – Request IDs – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

rocky pawn Nov 11, 2022, 4:47 PM

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req_o9dP3TAYOIGL3b

cinder laurel Nov 11, 2022, 4:49 PM

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Hi 👋
I'm stepping in for @unkempt bluff . Let me take a look

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I think you need to use ['field'] notation for nested properties instead of the . notation you are using

rocky pawn Nov 11, 2022, 5:11 PM

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sorry are you meaning like this
payment_method_details['card']['fingerprint'] ?

cinder laurel Nov 11, 2022, 5:11 PM

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Yes, that is what I think you need to do based on the examples in our docs

rocky pawn Nov 11, 2022, 5:13 PM

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In this case, I got responce
"type": "invalid_request_error"
"message": "We were unable to parse your search query. Try using the format ......

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double checked docs, ['field'] notation uses for metadata

For fingerprint uses payment_method_details.card.fingerprint:"fp" according to examples

cinder laurel Nov 11, 2022, 5:22 PM

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Okay I conferred with my colleague and he was able to get that syntax to work.

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How soon after the charge is created are you searching for it? These tables take a few minutes to index and become searchable

rocky pawn Nov 11, 2022, 5:26 PM

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this charge was in 2020-04-08

unkempt bluff Nov 11, 2022, 5:30 PM

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Do you have the ID of one of these charges that should be returning for that fingerprint?

rocky pawn Nov 11, 2022, 5:31 PM

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yes

unkempt bluff Nov 11, 2022, 5:37 PM

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Can you send the ID here? I can take a look to see why it might not be showing up in your search

cinder laurel Nov 11, 2022, 6:00 PM

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How was the Charge created? Is there any chance it was created through a platform account?

rocky pawn Nov 11, 2022, 6:01 PM

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Sorry, I don't know this

cinder laurel Nov 11, 2022, 6:03 PM

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I just had a situation where I couldn't retrieve a charge despite seeing the fingerprint in my dashboard. It turns out the charge was made with a different account and that's why I was getting an empty response. I thought it might apply here but unfortunately the request to create the charge is past our retention window.

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Never mind, both the Charge and the API request belong to the same account

rocky pawn Nov 11, 2022, 6:10 PM

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is there any other way to retrieve those charges?

cinder laurel Nov 11, 2022, 6:11 PM

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If you have a specified Customer or Payment Intent you could use those as filter parameters for a List request: https://stripe.com/docs/api/charges/list

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Since we weren't able to figure out exactly what is going wrong here, I'm going to raise this question internally. If you want to be notified of what we find out you can write in to Support (https://support.stripe.com) and mention Snufkin. I will make sure you receive updates if/when we find out what is going on here.

rocky pawn Nov 11, 2022, 6:19 PM

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Got, it. Thanks for help

#Vjacheslav